Navajo Interpreter

September 24

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LanguageLine Solutions

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B2B • Telecommunications • Education

LanguageLine Solutions is a leading provider of language access solutions, offering a comprehensive suite of interpreting, translation, and localization services. With services available 24/7 in over 240 languages, LanguageLine supports industries such as healthcare, financial services, and government through on-demand phone and video interpreting, document translation, and other language-related services. They utilize cutting-edge technology to break down language barriers, ensuring effective communication across diverse communities.

10,000+ employees

Founded 1987

🤝 B2B

📡 Telecommunications

📚 Education

📋 Description

• Handle on-demand telephone interpreting sessions between Navajo and English speakers. • Render correct concepts and meanings according to established interpretation protocol, avoiding omissions or additions. • Speak clearly in both languages using proper pronunciation, enunciation and polite expressions. • Process information quickly, concisely and recognize sensitive cultural differences. • Maintain professionalism and remain calm during emotional or emergency calls (including 911). • Maintain punctuality and availability during work hours and follow client instructions and protocol. • Understand protocol and terminology for various industries (Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, 911). • Provide verbal interpretation only (no written translation) and may remain on long calls or handle high call volumes. • Ensure a quiet & secure home-office environment to perform duties.

🎯 Requirements

• Fluency in Navajo and English and skilled in the associated cultural dynamics. • Ability to provide cultural competency and assess regional and accent differences. • Excellent listening, retention and note-taking skills. • Ability to concentrate, stay detached, remain neutral and objective at all times. • Ability to remain on calls that involve sensitive subjects (end of life, pregnancy termination, vaccinations, sexual orientation/gender expression). • Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred. • Must be able to adapt to LLS technology enhancements. • Must be at least 18 years of age. • Legally authorized to work in the United States; applicants must have work authorization that does not require sponsorship. • High school diploma or equivalent. • Candidates currently employed by a client of LanguageLine Solutions or an affiliated LanguageLine Solutions business may not be eligible. • Ability to read and write the requested languages - highly preferred. • Post-offer, pre-employment background check and/or drug screen may be required based on location. • Technical requirements: dedicated personal device (desktop/laptop/tablet/smartphone) with Windows, MacOS, ChromeOS, iPadOS or Android; restricted brands: Kaspersky products, Huawei hardware. • High speed Internet (download ≥5 Mbps, upload ≥3 Mbps, Ping ≤300 ms, Jitter ≤30 ms). • Access to a quiet space free from background noise or distraction. • Physical requirements: operate keyboard and mouse, remain stationary majority of workday, sufficient manual dexterity to type or write, able to lift up to 26 lbs, may be exposed to moderate noise levels.

🏖️ Benefits

• Employee Referral Program. • Advancement opportunities within the organization. • Interpreter support. • An inclusive and diverse work environment. • Work from your own home (remote work). • Industry-leading interpreter training and opportunities for advancement. • Support from a Senior Language Specialist and Interpreter and Technology Help Desks. • Certified ASTM and ISO environment.