Account Manager – Voice AI

Job not on LinkedIn

3 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $83k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Lavendo

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Recruitment • HR Tech • B2B

Lavendo is a premier go-to-market (GTM) and tech sales recruiting firm based in Silicon Valley. The company specializes in building winning sales teams for startups and enterprises by providing top-performing candidates that fit the company's culture and needs. Lavendo offers a range of recruiting services with no upfront payment, promising a quick time-to-hire and a high retention rate for placed candidates. With a flat, transparent recruiting fee, Lavendo caters to a variety of sales roles from entry-level to executive positions. The firm is committed to a thorough recruitment process, ongoing support, and providing value through a strong network of tech professionals.

2 - 10 employees

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Systematically research customer accounts to uncover and execute expansion opportunities • Analyze customer usage patterns and performance indicators using ASR reports and internal analytics tools • Develop tailored expansion strategies for each client, aligning with their specific business needs • Build strong relationships with decision-makers to become a trusted advisor for AI deployment expansion • Drive upsell initiatives, propose new platform features, and help clients scale AI usage • Achieve and exceed monthly expansion revenue quotas starting at $2.5K, with significant growth potential • Conduct regular business reviews, present ROI-driven value propositions, and highlight untapped opportunities • Collaborate with internal teams to ensure seamless expansion and customer health • Maintain accurate CRM records and help refine expansion processes and best practices • Coordinate transitions with Partner Success Managers and support new AI feature implementations

🎯 Requirements

• 3+ years in account management, customer success, or sales with a proven post-sale track record • Demonstrated success in upselling and expanding revenue within existing customer accounts • Strong analytical skills to interpret customer data, usage metrics, and identify performance opportunities • Strong process orientation and adaptability to customer-specific scenarios • Excellent communication skills and confidence in building relationships with executive stakeholders • Proficiency with CRM and customer success/sales tools • Demonstrated ability to adapt swiftly to a dynamic, fast-changing environment with changing product capabilities • Bonus: Background in SaaS, AI, or technology platforms

🏖️ Benefits

• Remote-first flexibility across the US, work ET hours on your terms • High autonomy and the chance to directly influence product and process development • Learn from leaders at the forefront of AI/SaaS and accelerate your personal growth • Be part of a lean team where impact matters more than politics and real work gets recognized