Customer Success Manager

🕒 March 9

🇺🇸 United States – Remote

💵 $60k - $67.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Leap

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏗️ Construction

📦 Logistics

💼 Consulting

Construction • Logistics • Consulting

Leap is a SaaS CRM and in-home sales platform built for roofing, remodeling, and other residential construction contractors. It streamlines estimating, proposals, dynamic contracts, payment processing, subcontractor and customer portals, and field sales workflows while integrating with partners like QuickBooks, GreenSky, EagleView, and Angi. Leap targets B2B customers (roofers, remodelers, windows & doors, HVAC, plumbing and general contractors) to help them win, manage, and scale more jobs.

📋 Description

• Foster strong relationships with multiple POC’s within accounts. • Develop a deep understanding of customer’s needs through regular business reviews. • Ensure customer issues are acknowledged and addressed within one business day. • Conduct Annual Account Planning with all accounts to help manage expectations and track customer success metrics. • Maintain a solid understanding of our customer’s journey to spot and address areas of friction to maximize adoption and utilization. • Consistently meet revenue retention targets through churn mitigation, account planning, renewals, and account upsells where appropriate. • Set aggressive goals for annual revenue achievement per customer account. • Effectively and accurately manage personal pipeline to maximize all business opportunities. • Ability to speak to the value of our platform, key features, and use cases with customers. • Ability to demo features within the platform that meet customer needs and answer questions about benefits to them as a company. • Work with Customer Success, Product, and Marketing teams to ensure complete customer satisfaction with product.

🎯 Requirements

• 1-2+ years customer facing experience managing a book of business • Strong background in hitting revenue retention goals • B2B SaaS experience • Strong de-escalation and churn mitigation skills • Polished communication skills with the ability to clearly convey value - confident, articulate, and concise • Ability to use a consultative selling approach • Detail oriented, extremely organized, self-motivated, and driven • Strong emotional intelligence • Associate or Bachelor’s degree in a relevant field or equivalent work experience.

🏖️ Benefits

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. • Invest in Your Future – 401(k) company match to help you build financial security. • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!