Senior Technical Implementation Manager

🕒 June 16

🗽 New York – Remote

🗽 New York – Remote

💵 $150k - $175k / year

⏰ Full Time

🟠 Senior

🤓 Technical Project Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Leap

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

⚕️ Healthcare Insurance

🤝 B2B

💰 $1M Venture Round - LEAP HEALTH on 2024-03

Healthcare Insurance • B2B

Leap is the only transparent specialty infusion benefit solution for employers. It eliminates hidden drug markups and provides end-to-end coordination of specialty infusion care — from pharmacy sourcing to in-home nursing — to reduce specialty drug costs and simplify the patient experience. Leap serves self-funded employers, brokers/consultants, and patients with a tech-enabled care model that cuts infusion spending, improves engagement, and delivers in-year hard-dollar savings.

📋 Description

• Lead end-to-end technical onboarding of new clients, from scoping through go-live. • Configure platform setups, SFTP connections, and eligibility, claims, and prior authorization files. • Manage QA of configurations and file processes to ensure data integrity and accuracy. • Support customer relaunches, expansions, and platform updates. • Serve as the primary technical resource for clients and their vendor partners during onboarding. • Translate client requirements into scalable, repeatable solutions. • Build strong client relationships by proactively addressing technical issues and providing clear communication. • Create and maintain internal documentation (PRDs, SOPs, playbooks). • Identify and implement automation opportunities across file processing, data ingestion, and reporting. • Partner with engineering and operations to improve workflows and reduce manual interventions. • Lead remediation efforts for technical failures (root cause analysis, communication, fix validation).

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Business, or related field preferred. • 3-5+ years in technical implementation, SaaS delivery, or technical operations (healthcare/healthtech strongly preferred), ideally at a startup. • Strong understanding of ETL pipelines, API Integrations, HIPAA & SOC 2 compliance, SSO, PHI encryption, SQL, and data ingestion processes. • Experience with file transfer protocols (SFTP), eligibility data, claims data, prior authorizations, and healthcare integrations. • Prior client-facing experience in technical account management, project management (PMP certified), and implementation. • Familiarity with project management and CRM tools (e.g., Hubspot, Salesforce, Asana).

🏖️ Benefits

• Competitive salary and equity • Comprehensive medical, dental, and vision coverage • Flexible remote work environment • Opportunities for professional development and career advancement as Leap grows