Customer Success Associate

November 13

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Leap Tools

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AR/VR • eCommerce • Retail

Leap Tools is a company specializing in augmented reality (AR) technology, offering innovative tools designed to enhance sales and consumer experiences. Their mission is to beautify spaces by making it faster and easier for consumers to realize their vision through their room visualizer, Roomvo. Leap Tools partners with both local retailers and global brands to bring unprecedented realism to room visualization, striving to impact the home decor industry significantly.

51 - 200 employees

🥽 AR/VR

🛍️ eCommerce

🛒 Retail

📋 Description

• Manage the post-onboarding customer lifecycle for a book of SMB customers • Be responsible for key metrics such as Customer Health, Retention, and Expansion • Become a trusted partner to customers to better understand their needs • Engage and share learnings across the wider Customer Success team • Serve as a key voice of our customers internally • Maintain impeccable records in Customer Success software • Actively engage with customers to assess their priorities • Be a customer advocate within the organization

🎯 Requirements

• At least 1-2 years of experience in a B2B Customer Success role • Direct experience managing a book of business • Comfortable engaging C-suite executives • Professional in managing tight deadlines • Proficient in Google Workspace and Salesforce • Excellent written and verbal communication skills • Well-organized with ability to manage competing priorities • Experience in SaaS is mandatory • Italian and English language proficiency • Bonus: Fluency in French or Spanish

🏖️ Benefits

• Work anywhere in the world for up to 3 months! • Generous time off • Parental leave program • Work-from-home stipend • Birthday off