Streaming Support Specialist

🕒 August 10

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LEARFIELD

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

⚽ Sports

📱 Media

📣 Marketing

Sports • Media • Marketing

LEARFIELD is a leading company in the college sports and live events industry, specializing in connecting brands and collegiate athletics with fans. They offer a wide range of solutions including sponsorship, ticketing, licensing, digital marketing, and publishing. LEARFIELD engages over 150 million fans across the United States, leveraging media, technology, and data to create value for university partners and venues. Their services also include developing NIL (Name, Image, Likeness) opportunities, strategic multimedia rights, and enhancing fan experiences through exclusive content and merchandise. With a strong focus on diversity and inclusion, LEARFIELD is a key player in the sports industry, working with schools, venues, and brands to maximize their reach and engagement.

📋 Description

• Deliver high quality live audio and video streaming support for collegiate athletic events • Work closely with athletic department staff, production teams, internal streaming specialists, and end users • Monitor live streams and troubleshoot issues in real time • Train clients on streaming tools and the audio/video streaming area of the SIDEARM CMS • Serve as a primary point of contact during live events • Develop and nurture client relationships • Monitor and communicate with SIDEARM partners regarding live-stream quality • Assist clients with troubleshooting and fixing streaming issues • Provide end-user support to fans who have difficulty viewing live-streamed content • Troubleshoot fan subscription issues for client schools • Assist with oversight of SIDEARM Streaming staff • Contribute to the overall success of SIDEARM Sports • Work afternoons and evenings, ideally 3 PM to 11 PM, including evenings and weekends during the athletic calendar

🎯 Requirements

• 1+ year experience in video production and/or live streaming • Strong client service skills and ability to build trusted relationships • Team-oriented mindset with ability to lead, support peers, and take accountability for outcomes • Technical aptitude with live streaming tools and workflows • Basic understanding of streaming software and hardware encoders • Working knowledge of video and audio codecs, frame rates, resolutions, and bitrates • Ability to troubleshoot and resolve complex technical issues quickly in a fast-paced, high-pressure environment • Ability to manage multiple priorities while maintaining a positive, customer-focused attitude • Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users • Comfortable using web-based tools, new technology, and software platforms • Willingness and availability to work evenings and weekends during the athletic season • Strong attention to detail, especially when monitoring live events and stream quality • Preferred: experience working in live sports streaming • Preferred: experience with EOBS, Production Truck, Tricaster, SlingStudio, Wirecast, and Blackmagic capture devices

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Health Savings Account • Life Insurance and Other Insurance Plans • Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave • 20 Paid Holidays • 401(k) + Match • Short/Long Term Disability