Technical Customer Success Manager – Networking, Infrastructure

🕒 July 17

🇺🇸 United States – Remote

💵 $150k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Legrand

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Legrand is a French multinational and world leader in electrical and digital building installations and solutions. It designs, manufactures and sells a broad range of products for residential, commercial and industrial buildings — including switches and sockets, cable-management systems, access control, UPS and datacenter power and infrastructure — and provides bundled offers for datacenters and energy-transition applications. The group emphasizes design, sustainability/CSR, targeted acquisitions and digital solutions; it employs around 39,600 people and reported nearly €9. 5 billion in sales in 2025.

📋 Description

• Own the technical success of enterprise customers across the full customer lifecycle • Ensure what is sold can be delivered successfully and that customers achieve long‑term value • Partner with Sales on complex or strategic opportunities to validate technical requirements and architectures • Support RFIs/RFPs and solution scoping to reduce delivery risk and align expectations • Own post‑sale technical onboarding, deployment, and enablement • Lead complex Out‑of‑Band infrastructure deployments end to end • Act as the long‑term technical advisor driving adoption, reliability, and customer satisfaction • Deliver training and professional services directly or via partners

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field—or equivalent practical experience • Minimum 3+ years in solutions engineering, technical pre‑sales, customer success, or similar roles • Strong foundation in networking concepts (TCP/IP, VLANs, routing, VPNs) • Experience leading customer‑facing technical conversations • Ability to manage work across pre‑ and post‑sales phases • Travel up to ~50%, primarily planned and customer‑facing, with advance coordination and flexible scheduling

🏖️ Benefits

• Comprehensive health benefits • Industry-leading 401(k) match • Paid maternity and parental leave • PTO • Holidays • Disability coverage • Bonus opportunities • Paid volunteer time • Active Employee Resource Groups supporting women in engineering and underrepresented identities • Inclusive, flexible, and growth-oriented culture