Senior WordPress Technical Support Engineer, Tier 3

Job not on LinkedIn

August 28

Apply Now

Receive Emails with Similar Jobs

LevelUp - WordPress Technical Support & Outsourcing

WebsiteLinkedInAll Job Openings

SaaS • B2B • Wellness

LevelUp is a company specializing in WordPress technical support and outsourcing services. Founded in 2017, LevelUp provides a range of services aimed at helping WordPress businesses succeed, including technical support and maintenance plans for WordPress sites, one-time fix services, and managed customer support for WordPress theme and plugin developers. They also offer white-label support packages for WordPress design agencies and assistance in building offshore teams to handle WordPress support and development. With a focus on reducing operational overheads, LevelUp helps businesses outsource their technical support needs, offering specialized talent to handle WordPress-related challenges efficiently. The company is based in the UK with a support office in Manila, Philippines.

51 - 200 employees

☁️ SaaS

🤝 B2B

🧘 Wellness

📋 Description

• Senior WordPress Technical Support Engineer (Tier-3) with strong WordPress development skills to join a growing WordPress plugin company. • This role is a hybrid of advanced technical support and development - ideal for someone who can both solve complex customer issues and contribute directly to the product through bug fixes, improvements, and documentation. • You will work closely with the founder, support team, and QA to ensure customers receive high-quality technical support while also helping to maintain and improve the plugins.

🎯 Requirements

• 5+ years of experience in WordPress plugin development. • Strong proficiency in PHP, JavaScript, and CSS. • Experience with Gravity Forms customization (highly desired). • Solid background in technical support or Tier 3 engineering — able to handle complex troubleshooting and customer-facing problem-solving. • Familiarity with HelpScout (support tools) and GitHub (issue tracking and version control). • Strong written and verbal communication skills — able to file issues clearly and interact with both technical and non-technical users. • Comfortable working with distributed teams and across different time zones. • Ability to balance support responsibilities and development tasks effectively.