Customer Program Manager – Smart Factory Solutions Sales

Job not on LinkedIn

🕒 September 16

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $80k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LG Electronics

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🛍️ eCommerce

💰 Post-IPO Equity on 2023-02

Manufacturing • Hardware • eCommerce

LG Electronics is a leading global manufacturer of electronics and home appliances, known for its innovative technology and commitment to quality. The company offers a wide range of products including televisions, audio systems, refrigerators, washing machines, and air conditioning units. With a focus on improving consumer lifestyles through advanced technology, LG aims to deliver products that enhance convenience and efficiency in everyday living.

📋 Description

• Lead awarded automation programs from purchase order through customer acceptance for LG Electronics' Smart Factory Solutions business in North America • Own program schedules, milestones, and gate reviews for autonomous mobile robot, automated transport, collaborative robot cell, simulation, and turnkey integration programs • Serve as the execution point of contact for customer plant teams and run recurring program status meetings • Identify, track, and escalate program risks and issues with clear ownership and dates • Track engineering deliverables, including drawings, software builds, factory and site acceptance tests, and confirm readiness against the customer schedule • Coordinate customer IT onboarding, security reviews, and system access requirements with customer IT and internal software teams • Coordinate shipping, site readiness, and installation timing with Engineering and logistics • Identify scope changes, document impacts, and route them to the commercial team for evaluation • Lead customer acceptance and buy-off documentation and confirm invoicing milestones • Transition completed programs to service and support with complete documentation and lessons learned • Senior level: manage multiple concurrent programs across sites, lead customer executive program reviews, and set program management standards, templates, and reporting

🎯 Requirements

• Bachelor's degree in Engineering, Business, Supply Chain, or related field • Senior: 8+ years in program or project management for industrial automation, capital equipment, or manufacturing supplier launches • Mid: 4+ years in the same fields • Experience launching equipment or systems into OEM or large manufacturer plants, including gate reviews and customer acceptance • Experience coordinating engineering teams, suppliers, and customer IT or security onboarding • Familiarity with automotive launch processes such as APQP (preferred) • Experience working with overseas engineering teams across time zones (preferred) • PMP or equivalent certification (preferred) • Schedule and milestone discipline with clear written status reporting • Confident customer facing communication, including delivering difficult schedule and scope news • Strong organization across multiple workstreams and stakeholders • Frequent domestic travel to customer sites

🏖️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. • Performance based Short-Term Incentives (varies by role). • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. • Group Rate Life and Disability Insurance. • Eligible for the relevant benefit programs offered through our partner agencies.