Intake Manager

Job not on LinkedIn

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $59k - $65k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

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This company has sponsored H1B visas in the past.

👻 Ghost score 20%

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Lead and manage a team of Intake Coordinators • Oversee initial patient intake operations and ensure efficient, accurate, patient-focused service delivery • Ensure smooth daily operation of the Intake team • Collaborate with Intake and Operations leaders to improve satisfaction, efficiency, and operational excellence • Ensure adherence to company and department policies, including attendance, HIPAA, PCI, and other regulations • Coordinate and deliver learning and development for new and existing Intake staff • Conduct annual and mid-year reviews, coach employees, and lead development conversations • Resolve escalated patient concerns with Intake staff and cross-functional teams • Partner with Workforce Management on scheduling adherence, staffing models, training attendance, and one-to-ones • Conduct interviews and make hiring and termination decisions • Establish performance objectives and benchmarks, track progress, and provide feedback • Develop and implement methods to streamline procedures and improve operations • Conduct team meetings, quality assessments, and monthly one-on-one sessions • Implement recognition programs or incentives • Track, analyze, and manage KPIs to guide decisions and audits • Create accountability initiatives and implement quality assurance protocols • Convert data into actionable insights and report on emerging trends • Champion initiatives and participate in additional training • Collaborate cross-functionally on intake services and patient/community needs, including IOP, PHP, and Testing • Perform additional tasks related to integration, patient satisfaction, and data analytics

🎯 Requirements

• Bachelor's degree with a focus in business, health care, or a related field is preferred • Associate degree paired with 3+ years of relevant work experience, or high school diploma/equivalent coupled with at least 5+ years of relevant work experience will be considered • 2+ years of experience overseeing health plan management or working in a medical or mental health contact center • Previous exposure to Electronic Health Record systems (EHRs) and telephone systems is required • Fluent in English required; professional working proficiency in Spanish may be required • Proficiency in Microsoft Office Suite, internet usage, and email communication • Strong typing ability • Experience with NICE system and/or other contact center software is desired • Ability to conduct thorough investigations and effective follow-up discussions with personnel • Attention to detail • Ability to multitask and prioritize duties in a fast-paced environment • Internal applicants must maintain good standing without active attendance concerns or disciplinary measures • Quiet, dedicated, HIPAA-compliant workspace required for remote work • Qualified candidates must be legally authorized to be employed in the United States • Ability to meet physical requirements, including sitting, standing, bending, talking, hearing, walking, and lifting/moving objects up to 25 pounds • Awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse backgrounds

🏖️ Benefits

• Medical, dental, vision, AD&D, short- and long-term disability, and life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program • Remote work arrangement • Hardwired internet preferred for remote work

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