Senior Manager, Solution Delivery

🕒 July 21

🏄 California – Remote

🏄 California – Remote

💵 $143k - $177k / year

⏰ Full Time

🟠 Senior

👔 Manager

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Lead, mentor, and develop a team of Senior Program Managers, fostering a culture of accountability, continuous improvement, and high performance • Provide coaching on complex program and project delivery, stakeholder management, and executive communication to ensure consistency and excellence in delivery execution across all initiatives, including scope, timelines, budgets, and quality • Use data to make prioritization and resource allocation decisions in partnership with Solution Delivery and Technology leadership and stakeholders, and proactively resolve conflicts as needed • Partner with Product, Engineering, Clinical, and Operations leadership to ensure alignment between product strategy and solution delivery priorities • Establish and standardize solution delivery methodologies, templates, artifacts, governance frameworks, and best practices, lead enablement efforts across the department, and ensure effective adoption and ongoing utilization of resources • Ensure effective escalation management and resolution of critical program issues, and provide clear, concise, and actionable communications and updates to leadership around program risks, issues, impacts, and outcomes • Represent Solution Delivery in project scoping and discovery sessions, and develop data-driven delivery roadmaps, forecasts, and RAID logs • Establish clear goals, performance expectations, and career development plans for direct reports • Build and maintain strong and trusted partnerships with executives, business and clinical stakeholders, and third-party partners • Stay current on relevant LifeStance product and solution capabilities in order to align project goals and outcomes with evolving business value.

🎯 Requirements

• 10+ years of experience in enterprise program/project management • 5+ years of experience managing and developing high-performing program or project management teams • Proven track record of successfully delivering complex, cross-functional program portfolios in fast-paced, high-growth environments • Strong leadership presence with the ability to influence at all levels, including executive stakeholders • Deep expertise in Agile, Waterfall, and hybrid solution delivery methodologies • Advanced knowledge of program governance, risk management, and common project management frameworks and standards • Proficiency with implementing and/or managing enterprise healthcare software (EHR systems such as Athena, AdvancedMD, Epic, etc. strongly preferred) • Strong business acumen with experience managing multi-million dollar budgets, overseeing resource planning activities, and tracking utilization and operational performance • Proficiency with common project and portfolio management tools (e.g., Smartsheet, Jira, Monday, etc.) • Experience leveraging data and BI tools (e.g., PowerBI, Tableau, etc.) to drive insights and decision-making • Solid understanding of healthcare workflows, behavioral health environments, and regulatory considerations (e.g., HIPAA, SOC2, etc.) • Demonstrated ability to scale processes, build teams, and drive organizational change • Exceptional written and verbal communication skills, including the ability to create and deliver presentations tailored to a variety of audiences and stakeholders, paired with meticulous attention to detail across written communications, status reports, and project plans • Natural problem-solver who thrives in ambiguity and brings a proactive, solutions-oriented mindset to every challenge • High-energy, team-first attitude with the ability to work collaboratively in a fast-paced, evolving environment.

🏖️ Benefits

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program