Director, Product & Technology Operations – Incident and Risk Management

🔥 12 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

🔒 Insurance

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Build and lead operating mechanisms for incident response, enterprise risk reduction, and executive visibility • Establish a consistent incident management framework across Product & Technology • Unify incident practices and define standards, roles, severity levels, escalations, communications, and follow-up processes • Strengthen post-incident practices and track action items through completion • Partner with Engineering and Security leaders on incident preparedness, response, and operational resilience • Strengthen operations related to security incidents and vulnerability management • Create visibility into critical vulnerabilities, remediation efforts, exceptions, and required interventions • Create an integrated view of technology and operational risks for senior leadership • Collaborate on responsible AI, application and infrastructure security, digital supply chain security, identity and access management, Zero Trust, data protection, shadow IT/AI, compliance, and resilience • Translate complex risk information into priorities, trade-offs, and actions • Define metrics and reporting for incidents, vulnerabilities, risks, and resilience • Prepare executive briefings for senior leaders, the CTO, and Board committees • Improve communications with technical teams, business stakeholders, executives, and partners • Lead cross-functional initiatives with Engineering, Security, Product, Legal, and Compliance • Define accountabilities, establish operating cadences, and drive continuous improvement • Define the vision and operating model for incident management and technology risk management • Develop capabilities, processes, and the team while taking a hands-on approach when necessary

🎯 Requirements

• Significant experience in incident management, technology operations, security operations, risk programs, or a closely related function within a complex technology organization • Demonstrated experience designing or significantly improving incident management processes, standards, communications, reporting, and post-incident follow-up across multiple teams • Practical knowledge of security incident response and vulnerability management • Experience creating incident, risk, or operations reporting for senior leadership • Strong understanding of identifying, prioritizing, mitigating, tracking, and communicating technology and security risks • Experience leading cross-functional change and holding teams accountable without direct authority • Excellent executive communication skills • Ability to structure ambiguity and build sustainable operating mechanisms • Sound judgment, composure under pressure, and the ability to act during serious or highly visible incidents • Collaborative leadership style and ability to build trusted relationships with Product, Engineering, Security, Legal, Compliance, and executive leadership teams • Fluency in English as a working language is required • Disclosure of any criminal convictions and a criminal background check are required as part of the hiring process

🏖️ Benefits

• Continuous learning opportunities • International mobility • Benefits designed to support employees • Diverse and inclusive team • Accommodations available upon request for candidates with disabilities