Principal Product Designer – Retail

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Lightspeed Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

☁️ SaaS

🛒 Retail

SaaS • Retail

Lightspeed Commerce is a cloud-based point-of-sale (POS) and payments SaaS platform that powers in-person and online commerce for retailers, restaurants, golf facilities and wholesalers. It provides omnichannel POS, inventory management, eCommerce, payments and reconciliation, workforce and payroll, analytics/insights (including Lightspeed AI), hardware integrations, capital/funding, and wholesale tools (NuORDER). Lightspeed emphasizes scalable, customizable systems for multi-location businesses and reports supporting ~150,000 customer locations worldwide.

📋 Description

• Define new interaction patterns for agentic AI — designing how merchants converse with, direct, supervise, and build trust in an intelligent agent that works on their behalf. • Lead design for our AI experience end-to-end as a hands-on IC: from concept and prototype through polished, shipped product, in close partnership with AI engineering and product leadership. • Raise the craft bar across the organization through direct contribution — jumping into any product area to explore, elevate, and unblock the most important work, and leaving teams stronger than you found them. • Lead vision work that rethinks core merchant experiences through hands-on exploration and prototyping — concept work ambitious enough to shape strategy and concrete enough to build. • Prototype with AI, daily: work AI-first — using modern tools to move from intent to working prototype fast — and model this way of working for designers across the org. • Shape our mobile strategy with design thinking and hands-on support, as an ongoing secondary focus. • Influence without authority: align designers, leaders, and cross-functional partners across multiple teams through clarity, storytelling, and the quality of the work itself.

🎯 Requirements

• 12+ years of product design experience with a maker's mindset — moving fluidly between strategic thinking and detailed, polished execution. • A portfolio demonstrating exceptional hands-on craft across UX, interaction, and visual design — work that other designers point to. • Experience leading large, ambiguous initiatives across multiple teams and delivering measurable outcomes — without formal authority. • Genuine fluency with AI: active use of LLMs and AI prototyping tools in your workflow, and a strong point of view on designing AI-powered products. • Enough technical understanding to be a real partner to engineers — you can build prototypes to communicate ideas and reason about constraints. • The ability to influence senior stakeholders through clear communication, storytelling, and tangible design work. • Taste. You know what great looks and feels like, and you push — and help others push — to get there.

🏖️ Benefits

• Flexible paid time off and remote work policies • Equity options, because this is your company too • Contributions to your pension plan. Your future matters • Training opportunities to grow your skills and career • Health and wellness credit so you feel your best • Time off to volunteer and give back to your community • Interest groups, employee led networks, social committees to sponsored sports teams • Computer purchase program to get your personal Macbook • Enhanced parental leave to support growing families