Lifecycle Retention Specialist

November 20

🇨🇴 Colombia – Remote

⏰ Full Time

🟡 Mid-level

đźź  Senior

🔄 Customer Retention Specialist

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Logo of Lilo Social

Lilo Social

eCommerce • B2B • Media

Lilo Social is a full-funnel e-commerce growth agency that partners with direct-to-consumer and retail brands to drive customer acquisition, retention, and creative production. They offer data-driven paid media campaigns across search and social, lifecycle marketing via email and SMS, on-demand creative services, and blended reporting with P&L and breakeven analysis to optimize profitability and lifetime value. Lilo Social positions itself as a long-term growth partner for e-commerce brands and highlights credentials like Inc. 5000 recognition and Klaviyo Master Elite status.

11 - 50 employees

Founded 2016

🛍️ eCommerce

🤝 B2B

📱 Media

đź“‹ Description

• Hands-On Execution & Technical Deliverables: Directly manage, build, QA, and deploy email campaigns and SMS messages within Klaviyo • Quality Assurance: Serve as the final technical checkpoint, rigorously testing deliverability, rendering, tracking, and segmentation • Performance Monitoring: Proactively monitor key metrics and flag insights to the Strategy team • Client Communication & Relationship: Serve as the liaison, maintaining strong client relationships • Project Planning & Organization: Maintain comprehensive project plans and timelines for assigned clients • Internal Coordination: Coordinate daily with internal teams to ensure required creative assets are delivered on time

🎯 Requirements

• Klaviyo Proficiency: Direct, hands-on experience managing, building, segmenting, and optimizing campaigns and flows within Klaviyo • Digital Agency Experience: Proven experience in a fast-paced agency environment, managing multiple client accounts simultaneously • eCommerce / DTC Knowledge: Strong understanding of e-commerce business models and the critical role of email/SMS in the customer lifecycle • Proven Project Management Skills: Ability to create and maintain project plans, manage complex timelines, and coordinate cross-functional teams to hit delivery deadlines • Exceptional Communication: Experience in a client-facing role with the ability to clearly articulate technical requirements and manage constructive conversations

🏖️ Benefits

• Flexible work arrangements • Professional development

Apply Now
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