Selected: 🔄 Customer Retention Specialist.
Selected: 🇨🇦 Canada – Remote.
Selected: 🆕 Date Added.
🕒 6 days ago
Client retention specialist resolving complex customer issues for a profitable information and software products company. Restoring trust, reducing refunds, and protecting long-term customer value.
🌐 Canada, United States, +1 more countries – Remote
💵 $6k - $8k / month
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 20%
🕒 August 27
Leading SysAid’s AI-enabled customer retention and expansion strategy. Transforming post-sales operations for SysAid’s ITSM platform through automation, adoption, and predictive growth.
🇨🇦 Canada – Remote
💰 $30M Private Equity Round on 2018-11
⏰ Full Time
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 10%
🕒 August 17
BMO mortgage retention specialist advising Canadian clients on mortgage renewals and home-financing solutions. Driving sales, pricing negotiations, compliance, and customer retention through virtual channels.
🇨🇦 Canada – Remote
💵 $36.6k - $67.5k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🔄 Customer Retention Specialist
🚫👨🎓 No degree required
👻 Ghost score 0%
🗣️🇫🇷 French Required
🕒 August 11
Retention Specialist retaining Cogeco telecommunications customers through inbound/outbound service, negotiation, and sales. Resolving billing and service issues in a remote Ontario role.
🇨🇦 Canada – Remote
⏰ Full Time
🟢 Junior
🔄 Customer Retention Specialist
🚫👨🎓 No degree required
👻 Ghost score 12%
🕒 August 7
Customer Retention Manager protecting and growing revenue for Upsun, a cloud application platform. Managing renewals, retention workflows, customer health scoring, negotiations, and expansion opportunities across a high-volume account portfolio.
🌐 United Kingdom, France, +3 more countries – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
🇬🇧 UK Skilled Worker Visa Sponsor
👻 Ghost score 10%
🕒 July 29
Cogeco telecommunications retention specialist handling Ontario customer calls, billing issues, and service cancellations. Maximizing retention and sales through negotiation, troubleshooting, upselling, and customized solutions.
🇨🇦 Canada – Remote
⏰ Full Time
🟢 Junior
🔄 Customer Retention Specialist
🚫👨🎓 No degree required
👻 Ghost score 28%
🕒 July 29
Customer Retention Specialist managing customer retention strategies and assisting with bookings in the travel industry. Delivering empathetic support, upselling, and ensuring compliance with company policies.
🕒 July 29
Customer Retention Specialist executing retention strategies at The Travel Corporation. Acting as a subject matter expert, supporting customers through cancellations and complex changes.
🕒 July 28
Retention Manager developing and executing email and SMS retention strategies for Uproot Clean's consumer products. Collaborating with the Director of Retention to optimize customer engagement and conversion.
🌐 United States, Canada – Remote
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 21%
Likely ghost job
🕒 June 24
Likely ghost job
Retention Manager at STERRY driving customer loyalty and engagement through email marketing strategies and automated campaigns. Collaborating on impactful marketing for various clients.
🌏 Anywhere in the World
⏰ Full Time
🟡 Mid-level
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 60%
Likely ghost job
🕒 May 25
Likely ghost job
Senior Client Retention Specialist responsible for managing sensitive client relationships at a scaling AI Acquisition business. Ensuring retention outcomes and revenue protection through strategic client engagement.
🌐 United States, United Kingdom, +3 more countries – Remote
⏰ Full Time
🟠 Senior
🔄 Customer Retention Specialist
👻 Ghost score 65%
The average salary for remote customer retention specialists in Canada is CA$67,591 per year. This is based on data from 30 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.
Below is a breakdown of salary data by years of experience:
| Experience | Number of roles analyzed | Average Salary |
|---|---|---|
🟢 Junior Customer Retention Specialist (1-2 yrs) | 17 | CA$69,182 |
🟡 Mid-level Customer Retention Specialist (2-4 yrs) | 11 | CA$77,422 |
🟠 Senior Customer Retention Specialist (5-9 yrs) | 2 | CA$0 |
We analyzed 18 job listings in the last year and found it takes about 18 days for employers to close a job opening.
We reviewed 30 job postings and found the top 10 skills employers are asking for most often are:
You need strong communication skills, problem-solving abilities, analytical thinking, and familiarity with customer relationship management (CRM) tools. Empathy and active listening skills are also crucial for understanding and addressing customer needs.
A degree in business, marketing, or a related field is typically preferred. Relevant experience in customer service or retention also matters. Certifications in customer service or CRM software can enhance your profile.
Responsibilities include managing customer relationships, analyzing customer feedback, implementing retention strategies, resolving issues promptly, and collaborating with marketing and sales teams to improve customer experience.
Benefits include flexible working environments, reduced commuting costs, access to a broader job market, and the opportunity to develop skills in customer engagement and retention strategies.
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