Is on LinkedIn?
🕒 Yesterday
Retention Sales Specialist responsible for retaining customers identified as at-risk for cancellation. Utilizing CRM tools to manage leads while providing excellent service for a waste management company.
🇨🇦 Canada – Remote
💵 $22 - $25 / hour
💰 Post-IPO Debt on 2023-07
⏰ Full Time
🟢 Junior
🟡 Mid-level
🔄 Customer Retention Specialist
🗣️🇫🇷 French Required
🕒 July 15
Retention marketer developing and executing CRM programs to drive engagement and retention for DoorDash’s core Canadian marketplace. Collaborating cross-functionally to optimize customer journeys and campaign performance.
🇨🇦 Canada – Remote
💵 $113k - $141k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🔄 Customer Retention Specialist
🕒 July 9
Retention Sr Manager designing and leading high-impact customer retention strategies for apparel brands. Collaborating with data-driven teams to drive engagement and optimize retention efforts.
🕒 July 8
Retention Manager for Trafilea focusing on customer engagement strategies via Email and SMS. Leading marketing campaigns and optimizing customer experience based on retention KPIs.
🕒 June 24
Retention Manager at STERRY driving customer loyalty and engagement through email marketing strategies and automated campaigns. Collaborating on impactful marketing for various clients.
The average salary for remote customer retention specialists in Canada is CA$76,476 per year. This is based on data from 30 job openings. Our advanced AI searches the internet for remote job openings and posts them on our website. We use the salary data from these job postings to calculate salary expectations.
Below is a breakdown of salary data by years of experience:
| Experience | Number of roles analyzed | Average Salary |
|---|---|---|
🟢 Junior Customer Retention Specialist (1-2 yrs) | 18 | CA$76,990 |
🟡 Mid-level Customer Retention Specialist (2-4 yrs) | 11 | CA$82,588 |
🟠 Senior Customer Retention Specialist (5-9 yrs) | 1 | CA$0 |
We analyzed 21 job listings in the last year and found it takes about 15 days for employers to close a job opening.
We reviewed 30 job postings and found the top 10 skills employers are asking for most often are:
You need strong communication skills, problem-solving abilities, analytical thinking, and familiarity with customer relationship management (CRM) tools. Empathy and active listening skills are also crucial for understanding and addressing customer needs.
A degree in business, marketing, or a related field is typically preferred. Relevant experience in customer service or retention also matters. Certifications in customer service or CRM software can enhance your profile.
Responsibilities include managing customer relationships, analyzing customer feedback, implementing retention strategies, resolving issues promptly, and collaborating with marketing and sales teams to improve customer experience.
Benefits include flexible working environments, reduced commuting costs, access to a broader job market, and the opportunity to develop skills in customer engagement and retention strategies.
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