
201 - 500 employees
🏗️ Construction
💼 Consulting
📦 Logistics
Construction • Consulting • Logistics
linqd. is a technology company that ignites meaningful connections between building companies, channels, trade professionals, and homeowners. We combine human intelligence, proprietary data, AI-enabled technology, and omnichannel mastery to lead your audience through their journey to conversion, acting as a catalyst for purposeful connections.
🕒 April 1
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201 - 500 employees
🏗️ Construction
💼 Consulting
📦 Logistics
Construction • Consulting • Logistics
linqd. is a technology company that ignites meaningful connections between building companies, channels, trade professionals, and homeowners. We combine human intelligence, proprietary data, AI-enabled technology, and omnichannel mastery to lead your audience through their journey to conversion, acting as a catalyst for purposeful connections.
• Lead and develop a high-performing inside sales team to exceed daily and monthly goals • Train the team on account-related topics and application and data management • Coordinate instruction and training design with the Training Specialist when knowledge gaps are identified • Coordinate onboarding plans and schedules for new hires • Develop call guides and scripts and monitor campaign and list penetration • Ensure appropriate support and clear communication across all accounts • Collaborate with Account Teams on goals, campaign and list suggestions, call messaging and scripting, and market/customer feedback • Pull data from various platforms and provide feedback and insights • Define action plans from data and manage team members through implementation • Participate in industry activities and events, webinars, tradeshows, and customer facility visits • Achieve account goals, service levels, and financial targets • Champion call quality and adherence to processes and standard operating procedures • Facilitate changes and questions regarding account assignments with clients • Launch campaigns with the team, including talking points and role plays • Coordinate with Marketing Operations on the Campaign Calendar • Collaborate with teams and subject matter experts to implement compliance with best practices, policies, and procedures • Hire, onboard, manage, mentor, and evaluate the inside sales team • Interview candidates and support efforts to hire a diverse workforce • Conduct performance coaching and document performance concerns • Collaborate with the Sales Director on escalations, Performance Improvement Plans, and disciplinary actions • Uphold the Company’s Open-Door policy by meeting with employees, listening to concerns, and providing resolutions • Create employee development plans and support succession planning and growth • Anticipate account needs and proactively address them
• Bachelor's Degree in Technical, Business, or related field preferred; equivalent experience will be considered • Minimum five years of successful management experience, preferably in a contact center or tele-sales environment • Proven track record of driving sales, coaching teams, and enhancing customer relationships • Experience mentoring others to drive toward a common goal using best practices and tactics • Ability to understand the role of the phone channel and support in that strategy • Industry knowledge is a plus • Exceptional interpersonal skills and leadership by example • Strong oral and written communication and presentation skills with a high degree of professionalism • Ability to transfer knowledge and skills effectively so trainees can perform appropriately • Understanding of the difference between knowledge transfer and skills training, with ability to customize presentation based on the goal • Proficiency in Microsoft 365 and data-driven sales analysis • Strong understanding of CRM platforms such as Salesforce, HubSpot, Aircall, and Five9 • Ability to work under pressure while maintaining a cool outlook • Ability to thrive in a fast-paced environment
Apply Now🕒 April 1
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