Technical Support Engineer

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November 25

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Linx Security

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The Linx Identity Security platform enables identity, security, and IT ops teams to finally control the whole identity lifecycle. A radical departure from legacy identity security solutions, Linx untangles the complex, ever-evolving web of identity security. Integrating smoothly with your IAM stack, Linx pulls together all your organization’s identity data—organizing it neatly to reveal the hidden links between your employees, their digital identities, and the apps, software, platforms, and programs they have access to. Enabling you to continuously reduce your identity attack surface and swiftly close gaps in compliance.

11 - 50 employees

📋 Description

• Provide technical assistance and support to Enterprise customers by diagnosing issues, identifying root causes, and delivering effective, prioritized solutions. • Lead communication during internal incidents, service issues, and critical escalations, providing timely updates and collaborating with R&D and Product Management to drive swift resolution of complex issues. • Interface with customers via modern communication platforms (e.g., Zoom, Google Meet, and other digital channels) regarding system configurations, 3rd-party integrations, product functionality, software defects, and enhancements. • Contribute to the Linx Security knowledge base by creating, reviewing, editing, and publishing articles and internal/external training materials. • Collaborate with R&D and Product Management to deliver smooth product rollouts, ensuring documentation is complete and support teams are trained and ready.

🎯 Requirements

• 3–4+ years of technical support experience within cybersecurity, SaaS, identity, or enterprise software environments • 2+ years troubleshooting software integrations, third-party relationships, API-driven workflows, and cross-system configurations • 2+ years analyzing logs, diagnostic data, and system behaviors to support escalations and root-cause identification • Strong understanding of IAM fundamentals, including identity lifecycle, authentication/authorization flows, and integration patterns (SSO, SCIM, OAuth/OIDC, directory sync, etc.) • Ability to support enterprise customers through modern communication channels (Zoom, Google Meet, Slack, etc.) • Experience collaborating with R&D and Product Management to investigate defects, clarify expected behavior, and validate solutions • Ability to deliver clear, structured communication during escalations or incident-related customer interactions • Strong documentation skills, including contributing to knowledge base articles, training materials, and internal process guides.