Senior Product Manager, AI Call Intelligence

🕒 September 18

🇺🇸 United States – Remote

💵 $140k - $165k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Litify

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 $50M Series A on 2019-06

Consulting • Insurance • Logistics

Litify is a leading provider of an all-in-one legal platform designed to empower law firms and in-house legal teams to achieve higher performance through standardization, analytics, and continuous improvement. Utilizing secure, cloud-based technology and innovative artificial intelligence, Litify streamlines legal operations, enhancing efficiency, case management, and document handling. The platform supports numerous legal practice areas, including personal injury, insurance defense, immigration, and claims litigation. Litify offers services like guided implementation, personalized configuration, and responsive technical support to drive lasting business improvements in the legal industry.

📋 Description

• Own the end-to-end lifecycle for Litify's AI Call Intelligence products • Set the roadmap for call capture, transcription, and AI-generated summaries, balancing accuracy, speed, and cost • Define how conversational insight lands in case records, intake qualification, follow-up tasks, and other CRM activity • Ship AI voice agents for inbound and outbound use cases • Own the agentic workflows those calls trigger, including guardrails and evaluation standards for agent behavior • Build the QA and coaching experience, including call scoring, topic detection, signals libraries, and manager review tooling • Lead client discovery and beta programs, and champion the voice of the customer with client-facing teams • Run market and competitive research to inform new opportunities and commercialization strategy • Translate strategy into a prioritized backlog and partner with engineering, design, data science, and GTM to ship it • Drive adoption and measure success through data-driven insights • Report to the Director, AI Product & Commercialization

🎯 Requirements

• 5+ years in product management within B2B SaaS or workflow automation platforms • 2+ years managing AI, ML, or data-intensive products • Proven success leading cross-functional delivery and working directly with clients or external partners • Experience shipping products built on unstructured or probabilistic data, including setting quality bars and designing for model error • Hands-on experience with conversational or agentic AI, including voice or chat agents, tool-calling and orchestration, dialog design, or evaluating autonomous systems in production • Experience translating business goals into technical execution • Excellent communication and stakeholder management skills • Strong organizational discipline and ability to handle multiple priorities in parallel • Experience with Salesforce or Salesforce-native applications is a bonus • Experience with telephony, VoIP, or contact center platforms is a bonus • Familiarity with speech-to-text, speaker diarization, or conversation analytics tooling is a bonus • Experience with voice agent or conversational AI frameworks and real-time speech pipelines is a bonus • Background in legal or legal tech, fintech, or other complex operational domains is a bonus • Familiarity with LLMs, document intelligence, or data extraction workflows is a bonus

🏖️ Benefits

• Bonus may be offered • Benefits may be offered • Competitive compensation and reward opportunities