Director, Patient Support Programs – PSP

🕒 6 days ago

🇺🇸 United States – Remote

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

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LivaNova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

🏥 Healthcare

🧬 Biotechnology

Manufacturing • Healthcare • Biotechnology

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improve the lives of patients around the world. With a focus on medical devices, neuromodulation, and cardiac surgery, LivaNova offers advanced technologies and breakthrough treatments that provide meaningful solutions for patients, healthcare professionals, and healthcare systems. Headquartered in London and active in over 100 countries, LivaNova emphasizes bringing both clinical and economic value to its customers, being recognized as a market leader in cardiopulmonary and neuromodulation solutions.

📋 Description

• Develop and execute strategic initiatives aligned with organizational goals. • Create and manage dashboards to ensure proper metrics are in place throughout the organization. • Oversee the design and delivery of core services including patient status updates, EOS notifications, prior authorization assistance and benefits verification • Collaborate with external partners including healthcare providers and payors to ensure seamless patient support. • Establish and monitor performance metrics to drive productivity and inform strategic decisions. • Lead and manage the team, fostering a culture of accountability, collaboration, and excellence. • Recruit, onboard, and develop talent to build a high-performing organization. • Manage budgets and resources effectively to support departmental objectives. • Implement and monitor metrics to measure the effectiveness and impact of Patient Programs, identify trends and patterns, and make data-driven recommendations for improvements. • Stay current with industry trends, regulatory changes, and best practices.

🎯 Requirements

• 10+ years of experience in healthcare-related Patient Support programs • 10+ years of progressive leadership and team management experience • 4+ years of experience within the medical device or pharmaceutical industries • BA/BS degree in a related field • Strong background in managed care, case management, reimbursement, and health insurance • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook • Exceptional written, verbal, and presentation skills • Strong problem-solving abilities within complex and compliance-regulated operations

🏖️ Benefits

• Health benefits – Medical, Dental, Vision • Personal and Vacation Time • Retirement & Savings Plan (401K) • Employee Stock Purchase Plan • Training & Education Assistance • Bonus Referral Program • Service Awards • Employee Recognition Program • Flexible Work Schedules