Client Operations Specialist – Service Operations

🕒 July 30

🇺🇸 United States – Remote

💵 $40k - $45k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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LocaliQ

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📣 Marketing

☁️ SaaS

🤝 B2B

Marketing • SaaS • B2B

LocaliQ is a digital marketing platform and services provider that helps businesses grow leads, revenue, and online visibility through data-backed, multi-channel marketing solutions. LocaliQ offers paid advertising (search, display, video, social), SEO, website and listings management, targeted email marketing, landing pages, AI-powered lead management (Dash), reporting and analytics, and managed local marketing expertise across many verticals and multi-location businesses. The company targets small-to-medium businesses and agencies with an all-in-one platform and professional services; site metrics indicate large scale: 283M leads generated, $15. 9B total revenue attributed, 142M hours saved, and 512K+ businesses served.

📋 Description

• Serve as experts in answering people, process, reporting, and system questions • Conduct weekly technical, process, and operational training sessions • Partner with key Gannett leaders and act as a resource and leader • Be the point person for resolving issues and escalate when necessary • Assist Post Sales teams with any operations related questions to ensure efficiency • Monitor client retention, down for payment reporting and work to improve related metrics • Help ensure assigned regions are compliant with systems and policies • Set the tone for a culture that allows everyone to have a positive experience by leading by example • Develop, manage, and lead key strategic initiatives when necessary • Partner with Sales organization to provide feedback to Post Sales Operations team to further streamline operational efficiency within people, process, and tools • Be a subject matter expert for all Post Sales Operations initiatives • Perform other responsibilities as assigned

🎯 Requirements

• 3+ years of experience in Customer Service, Sales Operations, Sales, Marketing, Training, or related field. • Previous background communicating, setting & managing expectations with internal stakeholders and external client stakeholders. • Strong analytic and quantitative skills. • Requires strong oral and written skills with a client focus. • Bachelor’s Degree in Business or related field. • Ability to prioritize and handle multiple tasks while ensuring details are not missed.