Technical Tax Operations Lead

🕒 July 29

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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👻 Ghost score 10%

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Serve as primary technical operations and support liaison for clients during implementation, onboarding, parallel testing, and production operations • Provide advanced troubleshooting, data consulting, file/data validation, customer configuration support, and technical tax setup guidance • Act as the escalation point for complex customer issues involving payroll tax data, tax code mapping data files, agency setup data requirements, API integrations, file processing, ACH/payment configuration, and production support • Help customers successfully onboard and optimize their tax operations by resolving issues, validating data quality, and advising on best practices • Review, validate, and troubleshoot customer onboarding files, including company setup, filer setup, employee data, tax setup files, tax detail files, and related data imports • Identify, investigate, and resolve data quality issues before production deployment • Analyze large-scale data loads for completeness, formatting errors, missing values, invalid identifiers, and compliance concerns • Troubleshoot rejected files, malformed data, missing records, import failures, and downstream processing issues • Coordinate customer history loads, parallel testing datasets, and production cutover readiness • Support ongoing customer data synchronization and update processes • Analyze XML, TXT, CSV, ACH/NACHA, tax detail, notification, and payment-related files • Diagnose issues involving APIs, inbound/outbound file processing, integrations, authentication, notifications, and data transformations • Validate inbound and outbound file specifications • Support customer testing efforts involving payment files, agency files, filing extracts, notification feeds, and reconciliation processes • Serve as Tier 2 escalation support for complex customer incidents and operational issues • Manage technical support tickets through investigation, prioritization, documentation, communication, and closure • Document recurring issues and contribute to the knowledge base and SOP development • Coordinate and support integration testing, UAT, connectivity validation, parallel testing, and production cutover activities • Validate API integrations, batch processes, nightly jobs, file exchanges, and operational workflows • Track defects, testing outcomes, and readiness checkpoints • Verify end-to-end customer processing before go-live.

🎯 Requirements

• 7+ years supporting payroll, tax, finance, HR technology, payroll integrations, or enterprise software platforms • Ability to analyze XML, CSV, TXT, JSON and related integration files • Experience with relational data structures, data validation, and configuration management • Familiarity with ACH, NACHA, payment processing, and file transfer concepts preferred • Experience troubleshooting complex customer-facing software implementations • Experience supporting APIs, integrations, data imports, and file-based processing solutions • Experience managing escalated support incidents and technical support queues • Preferred Experience with payroll platforms such as SAP, Workday, UKG, Dayforce, Oracle HCM, or similar systems • Experience participating in software implementations and UAT cycles • Knowledge of payroll tax filing, garnishments, and payment processing operations • Operations or customer success experience.

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development opportunities