Global Service Desk Analyst – French Bilingual

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $40k - $52k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Long View Systems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

IT Services • Data Management • Cloud Computing • Cybersecurity • Enterprise Software

Long View Systems is a technology company with a focus on empowering modern workplaces, optimizing data insights, and enhancing cloud infrastructure for future-facing businesses. They offer services in business transformation, data modernization, managed cloud solutions, and network advancements such as SD-WAN and SASE. Long View Systems also specializes in digital defense strategies to navigate cybersecurity challenges, and provides licensing and procurement services to manage technology spend. The company prides itself on putting people first, supporting workforce empowerment, and celebrating a strong partnership history with major technology providers like Cisco and Microsoft.

📋 Description

• Submit fully documented customer issues into a ticket management system • Analyze symptoms, determine urgency, and provide resolution where possible • Dispatch incidents to the appropriate Tier II support group when first-call resolution is not possible • Manage incidents through their lifecycle • Understand and assist with internal and external escalations • Identify process improvement opportunities • Follow up with peers and leads to improve service delivery • Provide tier I support for IT and communications systems • Lead delivery of service excellence while servicing clients across the globe

🎯 Requirements

• 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role • The ability to speak French and English fluently in a professional environment • Excellent French and English bilingual written and verbal communication skills • Proven ability to troubleshoot and resolve technical and procedural issues • Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally • Capability to establish rapport among peers and colleagues • Proven ability to provide superior customer service both on and off of the phone • Ability and willingness to work evenings and/or weekends • Understanding of ITIL Incident Management • A+ Certification

🏖️ Benefits

• Great people and culture • Recognition programs • RSP Plan • Comprehensive benefits package from day one • Inclusive and equitable workplace • Employee resource groups • Company-wide training • Accommodation support for interviews or the role