Long View Systems
1001 - 5000 employees
🔒 Cybersecurity
IT Services • Data Management • Cloud Computing • Cybersecurity • Enterprise Software
Long View Systems is a technology company with a focus on empowering modern workplaces, optimizing data insights, and enhancing cloud infrastructure for future-facing businesses. They offer services in business transformation, data modernization, managed cloud solutions, and network advancements such as SD-WAN and SASE. Long View Systems also specializes in digital defense strategies to navigate cybersecurity challenges, and provides licensing and procurement services to manage technology spend. The company prides itself on putting people first, supporting workforce empowerment, and celebrating a strong partnership history with major technology providers like Cisco and Microsoft.
Global Service Desk Analyst – Spanish Bilingual
🔥 4 minutes ago
🇨🇦 Canada – Remote
💵 $22 - $24 / hour
⏳ Contract/Temporary
🟢 Junior
🟡 Mid-level
🧐 Analyst
🚫👨🎓 No degree required
🗣️🇪🇸 Spanish Required
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Long View Systems
1001 - 5000 employees
🔒 Cybersecurity
IT Services • Data Management • Cloud Computing • Cybersecurity • Enterprise Software
Long View Systems is a technology company with a focus on empowering modern workplaces, optimizing data insights, and enhancing cloud infrastructure for future-facing businesses. They offer services in business transformation, data modernization, managed cloud solutions, and network advancements such as SD-WAN and SASE. Long View Systems also specializes in digital defense strategies to navigate cybersecurity challenges, and provides licensing and procurement services to manage technology spend. The company prides itself on putting people first, supporting workforce empowerment, and celebrating a strong partnership history with major technology providers like Cisco and Microsoft.
📋 Description
• Submit fully documented customer issues into a ticket management system • Analyze symptoms, determine urgency, and provide resolutions where possible • Dispatch incidents to appropriate Tier II support when first-call resolution is not possible and manage incidents through their lifecycle • Understand and assist with internal and external escalations • Identify process improvement opportunities and collaborate with peers and leads to improve service delivery • Provide Tier I support for IT and communications systems used by the service desk • Lead delivery of service excellence while servicing clients across the globe
🎯 Requirements
• 2+ years of experience in a technical support role providing Tier I support in a service desk or help desk role • Ability to speak Spanish and English fluently in a professional environment • Excellent Spanish bilingual written and verbal communication skills • Proven ability to troubleshoot and resolve technical and procedural issues • Ability to adapt to fluctuating customer needs and manage high-stress situations while reacting quickly and professionally • Capability to establish rapport among peers and colleagues • Proven ability to provide superior customer service on and off the phone • Ability and willingness to work over weekends • Understanding of ITIL Incident Management • A+ Certification
🏖️ Benefits
• Recognition programs • Great people and culture • FUN • Equal opportunity employer • Interview or role accommodations available upon request
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