Forward Deployed Product Manager

Job not on LinkedIn

🕒 4 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✅ Product Manager

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lorikeet

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Lorikeet is an AI support agent that enhances customer service interactions by seamlessly integrating with a company's existing systems and workflows. It specializes in handling both simple and complex customer queries, allowing it to follow established standard operating procedures (SOPs) just like a human agent. This results in improved response times and customer satisfaction. Lorikeet's technology is designed to provide human-level conversation quality, meeting the demands of varying customer interactions without sacrificing effectiveness.

📋 Description

• Lead customer deployments, aligning customer teams and Lorikeet engineers on priorities and success criteria • Own a portfolio of growth accounts after launch, including Concierge performance, product usage, retention, and account growth • Set deployment direction with the Forward Deployed Engineer • Investigate product improvements and build and deploy fixes to production • Teach customer teams to build, test, and improve Concierge independently • Identify new use cases and build expansion cases within each account • Bring evidence-backed customer problems to Product and follow them through shipment • Build, test, and deploy changes in the product • Use Coach and Claude Code to investigate problems, test changes, and ship improvements • Identify recurring problems across customers and ensure they are solved systematically • Operate each account as a business and grow usage against the contract

🎯 Requirements

• 2+ years of owning customer outcomes in account management, customer success, consulting, implementation, product, or operations • Experience earning the trust of senior customer leaders and growing accounts over time • Experience at a startup or scale-up • Experience building things with AI • Ability to investigate API documentation, conversation logs, and usage data • Experience helping customers or colleagues gain value from complex products • Bonus: experience in fintech, healthcare, or another regulated industry • Bonus: experience shaping a product roadmap with customer evidence • Bonus: experience deploying an AI product and tying it to a measurable business outcome • Traditional credentials are not required; eagerness to learn and user obsession are valued

🏖️ Benefits

• Flexible working hours • Promotions when ready, with leadership recognition every six weeks • Unrestricted AI access and no usage limits, including Claude Code • Twice-yearly company trips to Hawaii • Paid approximately two-day work trial • Diverse and inclusive workplace • Professional development through AI-native work and skills • Remote work arrangement

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