Customer Care Associate

🕒 July 15

🇬🇧 United Kingdom – Remote

💵 £30k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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LRG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏗️ Construction

🏠 Real Estate

Consulting • Construction • Real Estate

LRG is a UK-based integrated property services group offering residential and commercial sales, lettings, property and block management, build-to-rent and corporate lettings, land and development advisory, mortgage and insurance services, and planning, surveying and architectural support. It serves landlords, tenants, developers, housing associations and corporate clients, manages a large national portfolio of properties, and emphasizes ESG and sustainability across its operations.

📋 Description

• Manage and resolve customer complaints, supporting branch teams. • Provide administrative and technical support to the Customer Care Manager and Director. • Manage the Customer Care email inbox, allocating emails with a colour coding system. • Review complaints and refer cases to a Regional Director for prompt response. • Accurately record complaints and ensure all Service Level Agreements are met. • Respond promptly to the Customer Care phone line in a professional manner. • Hold video meetings with senior staff regarding Stage One complaints.

🎯 Requirements

• Extensive knowledge of the lettings industry, supported by significant hands-on experience. • Exceptional attention to detail and clear, professional communication skills. • Propertymark Level 3 qualification (or currently working towards it/willing to complete). • Strong reporting skills, with the ability to extract and present data effectively in Excel. • Excellent administrative and letter-writing abilities. • Confident problem-solver, capable of managing legal and procedural queries from branch staff. • Collaborative team player with a proactive approach. • Proficient in Microsoft Office applications.

🏖️ Benefits

• Competitive Salary Package • Quarterly and yearly awards • Salary sacrifice pension scheme • Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year