Implementation Specialist

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Lone Wolf Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1993

🏠 Real Estate

☁️ SaaS

🛍️ eCommerce

Real Estate • SaaS • eCommerce

Lone Wolf Technologies is a leading provider of software solutions for the real estate industry. Their platform, known as the Lone Wolf Foundation, is an end-to-end solution designed to help real estate professionals like agents, brokers, and MLSs manage various aspects of their business efficiently. The company's product offerings include digital advertising, analytics, back office tools, CRM, eSignature, intranet, and more, all aimed at optimizing transaction workflows, client interactions, and business management. Lone Wolf Technologies focuses on integrating digital tools to enhance the operational efficiency of real estate practitioners across North America.

📋 Description

• Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite • Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite • Perform thorough needs assessments and requirements gathering activities • Provide regular internal and external status updates highlighting accomplishments and risks • Work directly with key client leads to provide expertise around software configuration • Use expertise of Lone Wolf software and customer environments to consult agencies on best practices • Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization • Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs • Track project work to ensure implementations are progressing on-time and within budget • Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction • Participate in internal UAT activities as required • Maintain a good knowledge of the real estate industry and trends within the industry

🎯 Requirements

• A degree in Advertising, Accounting, Business or a related field • Exceptional project planning skills and ability to multi-task • Proven track record in providing in-house and remote training • Proven ability to meet and exceed service standards and KPIs • Demonstrated ability to successfully and independently manage multiple projects and resolve issues • Excellent written and verbal communication skills; excellent presentation skills • Outstanding client relationship skills • Experience working with Product and QA to troubleshoot, test and improve products • Prior experience with agency systems or related software/applications preferred