Customer Success Manager

🕒 3 days ago

🇺🇸 United States – Remote

💵 $85k - $117k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Lyra Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

💰 $235M Series F on 2022-01

Healthcare • Healthcare Insurance • SaaS

Lyra Health is a mental health company that partners with organizations to deliver comprehensive and effective global workforce mental health benefits. By providing evidence-based mental health care, Lyra Health boosts employee well-being and drives business impact. Their platform offers high-quality mental health support through a global network of professionals, utilizing AI matching technology to connect members quickly with suitable providers. Lyra Health serves families, couples, adults, and children, offering support for diverse mental health needs. Their programs aim to improve employee health, productivity, and reduce healthcare costs while providing a seamless member experience.

📋 Description

• Serve as the primary relationship owner for SMB employer customers (500–1,500 lives), partnering closely with customer benefit teams and key stakeholders. • Manage renewals and partner with Account Executives to identify expansion opportunities, ensuring customers feel supported and delighted, and are retained year over year. • Support customers’ utilization goals through value-driven, data-led business reviews (QBRs/ABRs). • Monitor account health proactively to identify churn or operational risks through efficient reporting. • Leverage AI and modern technology tools to scale workflows, optimize day-to-day execution, and guide peers on process improvements. • Collaborate cross-functionally with product, clinical, data science, and legal teams to resolve issues and present a unified front. • Master multiple Lyra product offerings to effectively champion new features and maximize customer adoption. • Partner with marketing to deliver engaging communication campaigns and workshops for your customers. • Proactively re-evaluate day-to-day priorities to maintain focus during departmental shifts or evolving workflows.

🎯 Requirements

• 5+ years of experience in customer success or a related field, ideally within HR, employee benefits, or healthcare. • Experience managing employer accounts with headcounts within the 500–1,500 range (or similar mid-market complexity). • Demonstrated ability to operate effectively in fast-paced environments and navigate ambiguity with autonomy. • Strong commercial acumen with direct experience managing renewals and driving customer utilization metrics. • Excellent verbal and written communication skills, with a track record of gaining trust quickly and using data storytelling to influence stakeholders. • Ability to leverage AI and software tools to automate tasks, optimize workflows, and drive operational efficiency. • Strong project management skills and the ability to collaborate successfully across cross-functional teams. • A growth mindset and a passion for mental health and changing the healthcare landscape. • Willingness to travel (10%).

🏖️ Benefits

• Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) • Lyra for Lyrians; coaching and therapy services • Equity in the company through discretionary restricted stock units • Competitive time off with pay policies including vacation, sick days, and company holidays • Paid parental leave • 401K with up to 3% matching • Monthly tech allowance • Well-being perks and activities