ServiceNow Analyst

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🕒 March 21

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M3C Recrutement

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

M3C Recrutement is a human resources procurement service provider specializing in technology-related staffing solutions. Founded in 2009, the company focuses on matching talent with client needs for permanent roles and consulting mandates, utilizing efficient recruitment practices tailored to expertise and skills. M3C Recrutement aims to be an indispensable partner for its clientele by providing effective talent attraction strategies and a commitment to values such as transparency and integrity.

📋 Description

• Support development and optimization efforts for the ServiceNow platform • Gather, analyze and document functional requirements related to ServiceNow • Organize workshops with stakeholders to explore issues and validate solutions • Write user stories and functional specifications in accordance with ServiceNow standards • Facilitate collaboration between business teams and the ServiceNow COE • Support technical, QA, and change management teams in deploying deliverables.

🎯 Requirements

• Minimum of 3 years' experience on the ServiceNow platform in an analyst role • Good knowledge of ITSM and ITOM modules (Incident, Change, Catalog, Problem, CMDB, Employee Service Center) • Experience documenting user stories, processes, and functional specifications • Familiarity with Agile/Scrum environments and ITIL principles • Bilingual in French and English • Asset: Knowledge of SPM, GRC, CSM, HRSD modules or other enterprise service areas in ServiceNow • Asset: ServiceNow certification.

🏖️ Benefits

• 100% remote work • Possibility of contract renewal