Director of Operations

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Madrivo

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SaaS • B2B

<Madrivo> Madrivo is a performance marketing and affiliate advertising company that connects publishers and advertisers through a data-driven multichannel platform called Techtelligence®. The company provides performance-based customer acquisition services, analytics for direct-response campaigns (email, social, native, search, display), encrypted dynamic links, and compliance/fraud protection to help brands and affiliates optimize revenue and campaign performance.

51 - 200 employees

☁️ SaaS

🤝 B2B

📋 Description

• Own end-to-end operational infrastructure—systems, processes, and technologies that enable company-wide performance and scalability • Lead high-impact, cross-functional initiatives that directly influence growth, efficiency, and competitive positioning • Serve as strategic advisor to executive leadership on operational investments, resource allocation, and organizational design • Develop multi-year operational roadmaps that anticipate business needs and scaling challenges • Make high-stakes decisions independently with sound judgment, even with incomplete information and tight deadlines • Navigate ambiguous, complex situations by identifying root causes, evaluating trade-offs, and implementing effective solutions • Balance calculated risk-taking with operational stability; lead decisively during operational disruptions • Lead evaluation, implementation, and optimization of AI-powered tools and automation with measurable ROI • Design scalable workflows that eliminate bottlenecks and improve cross-functional collaboration • Manage operational budgets with strong ROI focus; negotiate effectively with vendors and partners.

🎯 Requirements

• 8+ years in operations management, with 4+ years leading operations at Director level in fast-paced, high-growth environments • Proven track record managing high-performing teams (5+ direct reports), including building structures, delegating effectively, and developing talent • Direct experience implementing AI tools and automation that drove measurable operational improvements • Exceptional decision-making ability: History of making tough calls quickly and confidently under pressure • Strong problem-solving skills: Proven ability to diagnose complex issues, identify root causes, and architect sustainable solutions • Executive presence: Communication skills and credibility befitting a senior leader; ability to influence without authority • Ownership mindset: Full accountability for outcomes; approaches challenges as an owner, not an operator • Deep expertise with modern operational systems: CRM (HubSpot), project management (ClickUp, Asana), collaboration tools (GSuite, Slack) • Hands-on experience with AI-powered tools (ChatGPT, Zapier, workflow automation, predictive analytics) • Comfortable with BI tools, dashboarding platforms, and data analysis to drive decisions • Understanding of how technology, processes, and people interconnect to create operational leverage.