Workforce Management Analyst

Job not on LinkedIn

🕒 August 24

🇺🇸 United States – Remote

💵 $9 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Business Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Magic, Inc

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

⚡ Productivity

B2B • Productivity

Magic, Inc. is a company that provides a frictionless way to connect businesses with thoroughly vetted and cost-effective remote workers for various key functions. Their services include virtual assistance, customer service, sales lead generation, and scheduling, leveraging a combination of automation and the expertise of remote workers to streamline business operations.

📋 Description

• Analyze historical data and trends to build short- and long-term volume forecasts across multiple channels • Account for seasonality, new product launches, and campaign initiatives in workforce planning • Anticipate staffing needs for optimal coverage of a 24/7 operation • Develop and manage daily, weekly, and monthly agent schedules using Deputy • Adjust staffing plans in real time to align with business requirements and agent wellness • Support flexible scheduling to maximize engagement and minimize burnout • Track agent attendance, schedule adherence, and time-off requests • Identify and report attendance and adherence patterns • Collaborate with leadership to address recurring issues and improve reliability • Generate and interpret workforce management reports and provide actionable recommendations • Monitor staffing efficiency, service levels, and occupancy rates • Identify automation and process-improvement opportunities • Partner with CX Talent, Team Leads, and the WFM Lead on hiring strategies and resource planning • Contribute to nesting waves and role-based seat forecasts during growth or transition • Communicate findings and recommendations to leadership and stakeholders

🎯 Requirements

• Minimum 2 years of workforce management or forecasting experience in a contact center, BPO, or e-commerce environment • Advanced proficiency with Deputy and Google Sheets or Excel • Demonstrated ability to analyze large datasets and translate findings into actionable plans • Experience using tools such as Gorgias and Slack • Strong written and verbal communication skills • Computer with at least 8GB RAM and an Intel i5 core processor/AMD Ryzen 5 Processor, and up • Internet speed of at least 40 Mbps • Headset with an extended mic that has noise cancellation and a webcam • Back-up computer and internet connection • Quiet, dedicated workspace at home • Reliable internet connection • Own computer with Intel Core i5 or similar or higher operating system • Occasional weekend availability for urgent matters

🏖️ Benefits

• No benefits package included