Vendor Operations Specialist

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mainstay

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🏠 Real Estate

🛍️ eCommerce

👥 B2C

Real Estate • eCommerce • B2C

Mainstay is a comprehensive platform designed for the residential real estate market that facilitates buying, selling, and managing properties efficiently. It offers expert pricing guidance, property tax management, and streamlined HOA administration, enabling users to navigate single-family rental opportunities with market intelligence and powerful tools. Trusted for its seamless transaction process, Mainstay has contributed to significant closed transactions, enhancing decision-making for both businesses and residents in the real estate sector.

📋 Description

• Support Mainstay's Renovation as a Service (RaaS) operations as the primary day-to-day owner of vendor and agent communications • Keep work orders moving from assignment through completion across Slack, Helpscout, Airtable and SiteCapture • Handle routine vendor and agent questions, including bid timelines, on-site requests, status updates, estimated completion date confirmations, scope clarifications and invoice requests • Monitor communication channels and route information between Mainstay stakeholders and vendors • Serve as the first point of contact for vendor escalations involving access, utilities, security and other blockers • Own the RaaS Helpscout inbox within established SLAs • Confirm vendor receipt and acceptance of assignments and send timely scope-status check-ins • Manage routine scope edits, non-routine vendor revisions, partial approvals and change order approvals or denials • Maintain complete and accurate work-order data and follow up on stalled or incomplete work orders • Operate within established SOPs and escalate exceptions or blockers to Mainstay stakeholders • Alert the Head of Partnerships & Field Operations when vendor reassignment or intervention is needed

🎯 Requirements

• Ability to multitask and prioritize across high-volume, high-velocity work without letting exceptions slip • Ability to balance company priorities and positions while still advocating for vendors when appropriate • Comfortable working all day in systems • 3+ years managing contractors or vendors in residential renovation, property management, SFR or real estate operations (preferred) • Ability to read a scope, a bid and before/after photos and determine whether they describe the same job at a fair price (preferred) • Prior experience with Airtable, Slack, SiteCapture and Helpscout (preferred) • Experience with institutional SFR clients (preferred) • Experience building or running SOPs, playbooks or vendor scorecards (preferred) • Experience using AI tools and automations day to day and specifying a rule for one (preferred) • Confidence handling inbound and outbound calls with vendors and inspectors • Strong written communication in Slack, email and Helpscout • Technical proficiency with Airtable, Slack, Helpscout, SiteCapture and similar software platforms • Ability to triage ambiguous vendor situations and identify appropriate next steps • Ability to learn and follow new tools and SOPs • Must be legally authorized to work in the United States • Must not require visa sponsorship now or in the future to work in the United States

🏖️ Benefits

• Reasonable accommodations throughout recruitment processes for candidates with disabilities, pregnancy, religious beliefs, or other reasons protected by applicable laws

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