Senior Program Manager, Patient Services

Job not on LinkedIn

🕒 September 30

🇺🇸 United States – Remote

💵 $138k - $221k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

👻 Ghost score 0%

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Mallinckrodt Pharmaceuticals

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1867

🏥 Healthcare

🏭 Manufacturing

💊 Pharmaceuticals

Healthcare • Manufacturing • Pharmaceuticals

Mallinckrodt Pharmaceuticals is a global biopharmaceutical company that specializes in developing and delivering innovative therapies for patients with complex conditions. The company is committed to addressing unmet medical needs and improving patient care through its range of pharmaceutical products, including treatments for pain management, autoimmune disorders, and more.

📋 Description

• Provide day-to-day organizational oversight for the Patient Services team and activities • Lead project management for patient service activities, including deliverables, meetings, timelines, status updates, and risk reporting • Serve as the main point of contact for third parties, agencies, and patient material vendors • Track and manage purchase orders and invoices for patient services programs • Manage patient support materials through promotional resource committee workflows, including development, review, submission, approval communication, and expiry tracking • Partner with IT and system teams to deploy patient service materials and roll them out to vendor end users • Lead enterprise-level planning, governance, prioritization, and execution of strategic patient services initiatives • Provide strategic oversight and performance management for external vendors and HUB partners, including KPI and SLA management • Own budget forecasting, accrual management, expense tracking, and financial planning • Develop executive dashboards, scorecards, and business reviews for senior leadership • Lead root cause analyses, risk assessments, and complex issue resolution • Lead process optimization, operational excellence, and change management initiatives • Serve as a subject matter expert in reimbursement, patient access, affordability, and patient support operations

🎯 Requirements

• Bachelor’s degree or equivalent experience • Minimum 8–10 years of progressive experience in patient services, reimbursement, access, affordability programs, HUB operations, or related pharmaceutical support services, including leadership of complex cross-functional initiatives • Rare disease experience strongly preferred • Excellent written and verbal skills • Excellent problem-solving abilities using process mindset and analytics • Strong collaboration, project management, organizational, and detail-orientation skills • Understanding of benefit designs, payer processes, prior authorization, and appeal processes • Expertise in patient services operations, reimbursement support models, affordability programs, specialty pharmacy operations, and HUB services • Mastery in cross-functional leadership, executive communication, stakeholder influence, and program governance • Strong executive presence and ability to influence decisions without direct authority • Master’s degree, MBA, PMP certification, or equivalent advanced professional designation preferred • Must be willing to travel and work long and/or irregular work hours as necessary • Dedication to helping improve patient lives

🏖️ Benefits

• Competitive pay and benefits through a Total Rewards package • Bonus eligibility in accordance with the applicable program