Bilingual Disability Case Analyst – Case Manager

🔥 15 hours ago

🇨🇦 Canada – Remote

💵 $52.6k - $87.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Proactively handle a dedicated caseload in compliance with service level agreements and targeted turnaround times • Respond to emails and telephone calls in a timely manner • Assess claims based on contractual, medical, and vocational barriers • Develop relationships with plan sponsors, plan members, treatment providers, and internal partners • Drive cases toward successful return to work or job-resolution readiness • Write letters communicating pertinent benefit-related information based on analytical reasoning • Listen and communicate with plan members, including delivering difficult claims-related decisions • Guide plan members through illness, injury, recovery, independence, and return-to-work strategies • Assess medical, functional, vocational, and psychosocial factors • Support claims across Absence Management Consultative Services, Short-Term Disability, and Long-Term Disability

🎯 Requirements

• Fully bilingual in French and English • Ability to communicate in English and French to support clients from various jurisdictions outside Quebec • A college or university degree in a healthcare program or equivalent work experience is considered an asset • Ability to make meaningful decisions efficiently and optimally under tight deadlines • Knowledge of disability management and/or group benefits is an asset • Background in a health-related field is advantageous • Comfortable and skilled in handling incoming and outgoing calls • Excellent organizational and prioritization skills • Resiliency, emotional intelligence, compassion, analytical reasoning, and problem-solving skills

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Flexible work environment • Health insurance • Dental insurance • Mental health benefits • Vision insurance • Short- and long-term disability insurance coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence