Bilingual Investment Claims Adjudicator

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

💸 Finance

⚕️ Healthcare Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Finance • Insurance • Healthcare Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Consistently provide exceptional service to internal and external customers. • Communicate in a professional manner in written and verbal form. • Display empathy and predict needs of client through active listening. • Review claims and ensure file is handled in accordance with procedures. • Document claim file to ensure accurate record of events. • Obtain complete file information to ensure accuracy. • Accurately update system to ensure accuracy of reserve calculations.

🎯 Requirements

• Bilingual (French & English) is required. • Basic mathematical skills required. • High level of comfort is a must to navigate through calls with grieving/emotional clients. • Excellent interpersonal skills. • 1-2+ years’ experience in adjudicating claims, an asset. • Working knowledge of processing and imaging systems, an asset. • Knowledge of Investment Products, an asset. • Working knowledge of government legislation, Insurance Act and Quebec Civil Code, an asset. • Basic knowledge of administrative systems (Mainframes, AWD, iFAST), as asset. • Knowledgeable in developing professional letters.

🏖️ Benefits

• health insurance • dental • mental health • vision • short- and long-term disability • life and AD&D insurance coverage • wellness benefits • employee/family assistance plans • retirement savings plans • generous paid time off program