Critical Illness Claims Assessor

🔥 13 hours ago

🇨🇦 Canada – Remote

💵 $43.9k - $73.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1887

🏥 Healthcare

💸 Finance

🛡️ Insurance

💰 $1.2G Post-IPO Debt on 2023-03

Healthcare • Finance • Insurance

Manulife is a leading international financial services group based in Canada, offering a range of insurance and wealth management products to customers across North America, Asia, and Europe. The company is dedicated to helping people with their financial and healthcare needs through innovative solutions in insurance, investment, and retirement planning. Manulife is notable for its commitment to sustainability, diversity, equity, and inclusion. It has been recognized as one of Canada’s Top 100 Employers, demonstrating its dedication to creating a supportive and diverse workplace. With operations spanning numerous countries, Manulife is committed to delivering strong financial performance and customer satisfaction.

📋 Description

• Review coverage, eligibility, enrolment, beneficiary information, and supporting medical reports • Confirm contract provisions and calculate eligible benefits • Prepare claims system records for payment • Communicate decisions to claimants and group clients • Assist plan sponsors with queries • Support claimants in acquiring vital documentation • Report to the Associate Manager • Review, assess, calculate, and make final decisions on Critical Illness claims

🎯 Requirements

• Previous Life/disability claims experience would be beneficial • Understanding of medical terminology • Interpretation of contractual wording • Excellent communication skills with the ability to influence internal and external clients at all levels • Ability to demonstrate empathy • Strong Microsoft Office skills, including Outlook, Teams, MS Word and Excel • Excellent judgment and ability to recognize quickly what needs to be done to satisfy expectations • Validated analytical, organization, time management and decision-making skills • Ability to work efficiently individually and with a team • Proven track record to prioritize and meet deadlines and specific turn-around times • Flexibility to adapt to change and work additional hours as business needs require • Ability to assess risk with each decision • Bilingual French and English preferred; may be required to communicate in English and French to support clients from various jurisdictions • Insurance industry experience, specifically with Group Benefits, preferred

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental coverage • Mental health benefits • Vision coverage • Short- and long-term disability coverage • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Flexible work environment • Learning and career growth support • Well-being and inclusion support

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