Senior Help Desk Technician

🕒 August 4

🇺🇸 United States – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Marathon Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private Equity Round - Marathon Health on 2019-10

Consulting • Logistics • Insurance

Marathon Health is a healthcare services company that provides personalized, employer-focused advanced primary care and occupational health solutions. They operate onsite and nearsite health centers, network health centers, and virtual primary care and behavioral health services, and offer population health management, medication management, and lifestyle coaching to improve outcomes and lower employer healthcare costs. Marathon Health partners with employers, unions, and health plans to tailor care models that increase engagement, reduce ER and inpatient utilization, and deliver measurable ROI.

📋 Description

• Provide advanced technical support for hardware, software applications, operating systems, and networking issues • Diagnose and resolve advanced technical issues across multiple platforms and environments, including computers, servers, peripherals, and network components • Act as a technical lead for escalated support cases, ensuring timely resolution and root cause • Collaborate with Tier 1 technicians through guidance, mentoring, and knowledge sharing • Document solutions and contribute to the knowledge base to improve team efficiency and reduce repeat incidents • Coordinate with Technology teams such as infrastructure, clinical application support, and Security to resolve cross-functional issues • Meet or exceed required Service Level Agreements for issue resolution • Participate in an after-hours on-call rotation • Adhere to all IT policies and procedures, including HIPAA, PCI Compliance, and Hi Trust

🎯 Requirements

• Associate's Degree in Information Technology and a minimum of 5 years’ experience in technical support, help desk operations, IT service management, or equivalent combination of education and experience • Familiarity with incident tracking systems and ticketing platforms (e.g., Freshservice, ADO, or Jira) • Proven ability to troubleshoot hardware, software, and network issues in a corporate or enterprise environment • CompTIA A+ and/or Network+ preferred • Background in ITIL practices, especially incident management • Industry experience supporting a healthcare environment • Experience training or mentoring junior IT staff • Experience working in a customer-facing role, providing technical assistance and resolving user issues • Strong organizational skills and ability to manage multiple high-priority tasks under pressure while maintaining service level agreements and response times • Ability to work independently with minimal supervision and contribute effectively to team-based troubleshooting and knowledge sharing • Ability to communicate technical concepts clearly and professionally across all levels of the organization, verbally and in writing • Ability to distinguish between Tier 1 and Tier 2 issues and escalate appropriately • Willingness to explore new technologies, tools, and methodologies • Strict adherence to IT policies and procedures, including HIPAA, PCI Compliance, and Hi Trust • Participation in an after-hours on-call rotation