Customer Success Manager

🔥 10 hours ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $60k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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MarketStar

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

MarketStar is a company that provides comprehensive growth-focused solutions, emphasizing demand generation, digital marketing, customer success, and revenue operations. They work in B2B contexts to drive business growth by optimizing sales pipelines, partner channels, and customer relationships. MarketStar utilizes advanced technologies and data-driven strategies to enhance customer retention and increase revenue through tech stack optimization, automation, and strategic planning. They boast significant achievements in partner-driven revenue expansion and customer success in various industry segments.

📋 Description

• Manage a dedicated book of business and own the overall success, satisfaction, and affinity of customers • Build relationships with key decision-makers and stakeholders across customer teams • Drive product and service adoption through proactive engagement, training, and support • Implement personalized playbooks triggered by customer activities • Investigate and address low payments adoption and usage • Combat churn through positive post-sales buyer experiences • Monitor customer health and create risk mitigation plans • Schedule business reviews to align on goals, problems, and needs • Analyze customer data and activity to identify upsell, cross-sell, and account management opportunities • Provide reactive support, product updates, high-value information, and event invitations

🎯 Requirements

• Experience with payment processing, money movement, or other financial/payment products • Proven experience in a customer success or account management role, ideally within a SaaS, financial software, or subscription-based business model • At least 2 years of experience managing a dedicated book of business in the mid-market space • Strong understanding of the post-sales customer journey • Ability to orchestrate complex buyer experiences and drive long-term value • Strong negotiation skills; comfortable navigating financial conversations and cancellations • Excellent communication, interpersonal, and presentation skills • A proactive and problem-solving mindset with a focus on customer outcomes • Ability to analyze data and identify trends to inform customer strategies • Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms • Experience with onboarding and implementation processes for new solutions preferred • Familiarity with risk mitigation strategies to combat customer churn • Understanding of ROI realization in subscription models

🏖️ Benefits

• Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match • Hardship loan program • Access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision

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