Director, Professional Services Group

🕒 5 days ago

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Martin & Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Private equity on 2024-02

Consulting • Logistics • Insurance

Martin & Company is a specialized insurance services firm that helps carriers and MGAs bring insurance products to market through product development, actuarial consulting, state filings, licensing, regulatory compliance, and bureau/statistical reporting. They also build cloud-based software (OneView, MyCircular, FilingsDirect) to streamline filings, record retention, and bureau monitoring. With a team of senior consultants and a high approval success rate, they provide B2B, tech-enabled solutions across all states and lines of business.

📋 Description

• Lead discovery and scoping for new opportunities, defining client requirements, deliverables, and delivery assumptions • Represent the Professional Services Group in reviews of complex or nonstandard engagements before commitments are made • Own changes to engagement scope, partnering with Sales on pricing and with Operations on capacity and timing • Serve as the primary consulting contact and a trusted advisor for client accounts, including ongoing support for largest clients • Lead value-focused renewal conversations and identify follow-on work and opportunities to expand client relationships • Ensure every client sees measurable value from their engagement with Martin • Conduct quality reviews on large and first-time projects before delivery to clients • Maintain and improve quality checklists used on routine work, and capture lessons learned across engagements • Provide clearly scoped work to the Operations team regarding client deliverables • Collaborate with Operations, provide input on staffing for key accounts, and partner on milestones, expectations, and project health • Contribute to consulting methodologies, playbooks, and reusable assets • Identify services that could be standardized or productized • Mentor consultants in P&C domain knowledge and consultative skills

🎯 Requirements

• 10+ years of experience in P&C insurance, including at least 5 years leading client-facing consulting engagements • Deep knowledge of the insurance product lifecycle, including product development, regulatory compliance, and state filings • Proven success scoping complex engagements and managing scope throughout delivery • Executive presence and the credibility to advise, and constructively push back with, senior client stakeholders • A track record of setting clear standards and leading through others • Excellent written and verbal communication skills • Attention to detail and quality • Experience with simultaneously managing multiple projects and stakeholders • Experience at a consulting firm, carrier, or MGA serving multiple insurance lines • Experience supporting technology-enabled services, platforms, or software implementations • Experience building consulting methodologies, playbooks, or quality programs • Experience and desire to be a People Manager is a plus, as this role will grow to have direct reports

🏖️ Benefits

• Base salary plus bonus potential • Profit sharing • Health, dental, and vision insurance • 401(k) retirement plan options • Generous, flexible paid time off (PTO) policy • Fully remote work environment