Project Delivery Director – Fare Payment Modernization

Job not on LinkedIn

🔥 8 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

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Masabi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2007

💼 Consulting

✈️ Travel

📦 Logistics

💰 Venture Round on 2022-03

Consulting • Travel • Logistics

Masabi is a company revolutionizing fare payments and public transportation systems through its Fare Payments-as-a-Service model. It offers the Justride Platform, an enterprise-ready, cloud-native solution designed to facilitate seamless integration with various transit networks. Masabi provides contactless ticketing solutions, enabling smooth, connected journeys while reducing costs for agencies and operators. By leveraging smart card, mobile ticketing, and open payment systems, Masabi enhances the passenger experience, fosters sustainable cities, and powers a connected transit ecosystem that emphasizes Mobility-as-a-Service (MaaS).

📋 Description

• Lead end-to-end implementation from mobilization through design, integration, testing, rollout, migration and handover • Own the integrated master schedule across internal teams, subcontractors, the customer and third parties • Translate contractual milestones into commitments, owners and acceptance criteria • Identify risks and agree recovery plans when milestones are at risk • Coordinate software, hardware and third-party integrations, including APIs, payment services, field equipment and customer-facing platforms • Collaborate with engineering, product, architecture, QA and implementation teams on design, integration and testing • Clear cross-vendor dependencies and technical blockers • Align Masabi, subcontractors, technology and payment partners and the customer around one delivery plan • Set ownership, commitments and escalation paths and follow up on partner delivery • Oversee system and user acceptance testing, defect resolution and readiness reviews • Coordinate phased deployments and readiness across technical, operational, customer-service and third-party teams • Lead planning for legacy coexistence, account migration, cutover, reconciliation and stabilization • Base go-live decisions on evidence, readiness criteria and contingency plans; guide transition into hypercare and ongoing support • Control scope, schedule, resources, budget, risks, issues and changes • Track subcontractor performance and support commercial commitments and change requests • Share forecasts and concise reporting for timely leadership decisions • Lead the program independently, participate in the executive steering group and represent Masabi in senior conversations • Shape how Masabi runs large programs in North America

🎯 Requirements

• Deep experience delivering complex technology programs, with many years in senior program or delivery leadership • Personal, end-to-end ownership of at least one large, multi-year systems implementation as the accountable program lead, from mobilization through go-live and handover • Experience setting up a program from day one, including the baseline plan, governance and partner onboarding • Track record of bringing vendors, integrators, suppliers and customer teams together around one shared plan • Comfortable with complex schedules, critical paths, resource plans and recovery strategies • Practical understanding of software implementation, SaaS platforms, enterprise systems integration, APIs, technical testing and production deployment • Great commercial sense, including program budgets, contractual deliverables, supplier performance and change control • Executive-level credibility with senior customers and partners • Ability to turn lessons from past programs into playbooks, coaching or improved program practices • Hands-on judgment and ability to work steadily under pressure • AI experimentation and curiosity about using AI tools to learn, solve problems and work more effectively • Experience in transit, fare collection or payments is nice to have • Banking and SaaS backgrounds are welcome • Knowledge of contactless payments, payment gateways, acquiring, certification and financial reconciliation is nice to have • Experience integrating software platforms with physical devices and field equipment is nice to have • Experience with large public-sector technology modernization programs is nice to have • Candidates must be based in the Eastern United States

🏖️ Benefits

• 20 days of vacation per year in addition to public holidays, plus the option to buy an additional 5 days of vacation each year • Office shut every year between Christmas and New Year, totalling 28+ days of vacation • Private Healthcare and Life Insurance via Trinet • Menopause support • Training allowance of up to $1000 per year • Choice of a workstation • $250 per year to spend on your home office • Ability to work for up to 3 months per year from any country in the world • Enhanced family leave • Fun and collaborative environment with a focus on making a difference in the world

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