Executive Concierge

Job not on LinkedIn

🔥 14 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Executive

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MasAlto Capital

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

🏨 Hospitality

📦 Logistics

Consulting • Hospitality • Logistics

MasAlto Capital is a family office that partners with tech and sustainable hospitality projects, driven by values like humility, creativity, and sustainability. Led by serial entrepreneur Vladimir Suarez, the company invests in forward-thinking startups and scale-ups, aiming to transform the world positively. With offices in Singapore and Panama, MasAlto Capital leverages its extensive experience and network to support entrepreneurs globally. The firm focuses on elevating promising ventures that align with its mission to make positive changes in the world, with over 20 teams supported around the globe.

📋 Description

• Respond to guest inquiries via phone, email, chat, ticket systems, and internal platforms • Provide information about reservations, services, and property details • Address guest questions, concerns, and requests • Guide guests through the full reservation process • Recommend suitable accommodation options based on guest needs • Assist with reservation modifications, extensions, cancellations, and related requests • Share local recommendations and useful information • Assist with additional services and special requests • Anticipate guest needs and proactively offer solutions • Coordinate with internal departments to handle guest requests • Maintain accurate records and communication in CRM, HubSpot, Guesty, and Basecamp • Contribute to KPIs for guest satisfaction, response times, and service quality • Participate in team meetings, training sessions, and continuous improvement initiatives

🎯 Requirements

• Experience in hospitality, customer service, corporate housing, reservations, concierge services, or related fields • Excellent written and verbal communication skills • Strong customer service and problem-solving abilities • Proficiency in Google Workspace, HubSpot, CRM systems, and online communication tools • Strong organizational skills and attention to detail • Ability to work rotating schedules, including weekends and holidays • Ability to work independently in a remote environment • Reliable internet connection and a professional work-from-home setup • Advanced English is required

🏖️ Benefits

• Remote work from home • Full-time schedule of 48 hours per week • Team meetings and training sessions • Continuous improvement initiatives