Customer Success

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🕒 June 4

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Matia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1881

💼 Consulting

🍽️ Food & Beverage

🏨 Hospitality

Consulting • Food & Beverage • Hospitality

Matia is a comprehensive care organization focused on supporting the elderly and individuals with disabilities. The organization operates various facilities including residential centers, day care facilities, rehabilitation units, and offers a wide range of services such as home care, psychological support, and specialized healthcare. Matia is dedicated to enhancing the dignity and autonomy of its users by providing personalized services and promoting a sustainable environment for aging and care.

📋 Description

• Design and run onboarding for every new customer, getting them live, connected, and seeing value within 30 days • Own renewals across the full book, identify risk proactively before the customer tells you • Track usage signals to spot expansion opportunities and work with sales to act on them • Build process & Run QBRs and health check cadences that keep Matia tied to customer outcomes • Translate customer feedback into specific, actionable product input, patterns across accounts, not just one-off requests • Define the CS foundation: health scores, success metrics, escalation paths, and sales handoff process • Set up the tooling and document everything so this role can scale • Elevate our best customers and pass off to marketing and sales to develop content and capture stories

🎯 Requirements

• 3-6 years in B2B SaaS Customer Success with a track record of owning a book of business • Early stage startup experience: You thrive in early-stage startup environments (Seed – Series A), comfortable with ambiguity and change. • Experience with Mid-Market and Enterprise customers and building customers journeys that mirror their experiences • Technically fluent - you have worked with technical personas before and understand how to speak to them; you don’t need to be an engineer • Builder mindset, comfortable with ambiguity, you identify gaps and fill them • Clear, confident communicator who earns customer trust quickly • Bonus: background at a DataOps, ETL, observability, or data platform company

🏖️ Benefits

• Equal opportunity employer • Flexible work arrangements