Customer Solutions Specialist

Job not on LinkedIn

🔥 8 minutes ago

🇨🇦 Canada – Remote

💵 $75k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Mattr

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏭 Manufacturing

Engineering • Manufacturing • Infrastructure

Mattr is an advanced materials technology company that provides complex manufacturing expertise across various infrastructure markets. With a portfolio of brands, Mattr offers engineered solutions for applications in aeronautics, energy, transportation, and water management, including products like fiberglass storage tanks, stormwater management solutions, and composite linepipe systems. The company is dedicated to sustainability and improving the safety and quality of life for employees and communities.

📋 Description

• Partner with Territory Sales Managers to identify and qualify project-based sales opportunities • Utilize online bid resources and market information to uncover potential conversion opportunities • Evaluate opportunities submitted through distributors and contractors • Develop project-specific action plans to move opportunities through the sales pipeline • Support opportunities from initial qualification through execution • Maintain accurate project information within the CRM system • Coordinate project activities with drafting, engineering, and internal support teams • Monitor project status, probability, timelines, and anticipated shipment dates • Review technical deliverables, drawings, and project documentation for accuracy and completeness • Collaborate on pricing strategies and support budgetary and formal quotations • Ensure customers and sales partners receive timely and accurate project information and technical deliverables • Review civil construction plans and specifications to understand project requirements • Collaborate with engineering teams to provide project recommendations and technical input • Act as a liaison between customers, sales personnel, engineers, and internal stakeholders • Engage with distributors, contractors, engineering firms, consultants, regulators, and other project partners • Foster collaboration across sales, engineering, marketing, manufacturing, accounting, and project management teams • Maintain competitor and market intelligence databases • Identify process optimization and operational efficiency opportunities • Contribute ideas that enhance customer experience and support business growth

🎯 Requirements

• 2-4 years of experience in a related field, preferably within commercial construction, civil construction, manufacturing, project coordination, estimating, customer solutions, or inside sales environments • Experience supporting project-based work from opportunity identification through project completion • Ability to understand and interpret construction plans and specifications • Strong project management and organizational skills with the ability to manage multiple priorities simultaneously • Excellent verbal and written communication skills • Proficiency with Microsoft Office Suite • Ability to work effectively in a remote environment while supporting teams operating in Pacific and Mountain Time • Bachelor's degree or college diploma in Engineering, Construction Management, Civil Engineering Technology, or a related discipline (preferred) • 3-5 years of related industry experience (preferred) • Civil construction, estimating, engineering, project coordination, or construction management experience (preferred) • Experience working with CRM systems and project tracking tools (preferred) • Familiarity with project quoting, construction bidding processes, and technical sales support (preferred)

🏖️ Benefits

• Flexible health, dental & vision benefits with HSA rollover • Employer-paid Life, AD&D, and Disability insurance • Attractive incentive bonus plans • 24/7 Employee & Family Assistance Program (EFAP) • Wellness and mental health support programs • Exclusive discounts (Perkopolis & GoodLife Fitness)