Bilingual Spanish Call Center Customer Service Representative

Job not on LinkedIn

🔥 9 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Maximus

WebsiteLinkedInAll Job Openings

10,000+ employees

🏛️ Government

🏥 Healthcare

💼 Consulting

💰 $7.9M Post-IPO Equity - Maximus on 2010-12

Government • Healthcare • Consulting

Maximus is a public-sector services firm that partners with government agencies to modernize and operate programs across health, human services, defense, national security, and civilian agencies. The company combines technology (AI, analytics, cloud, cybersecurity), omnichannel contact center and eligibility/enrollment systems, clinical and Medicaid enterprise services, and consulting and program-delivery capabilities to improve citizen experience and program outcomes. Backed by decades of government experience and scale, Maximus supports federal, state, and local clients with human-centered operational support and end-to-end digital modernization.

📋 Description

• Answer customer inquiries via telephone, Interactive Voice Response (IVR), web chat, or other approved channels • Provide accurate information about NYSOH health insurance programs, including Medicaid, Child Health Plus, Essential Plan, and Qualified Health Plans • Track, document, and record customer interactions, inquiries, complaints, comments, actions, and transactions • Complete associated tasks and transactions accurately and completely • Navigate multiple computer systems and perform accurate data entry while interacting with customers • Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery • Transfer or refer customers to appropriate internal or external entities • Address inquiries and resolve routine issues • Escalate unresolved, complex, or sensitive issues and grievances • Facilitate translation or interpretation services for non-English-speaking customers • Communicate with supervisors regarding service-delivery needs, concerns, or issues • Meet Quality Assurance, productivity, and other key performance metrics • Attend required meetings and training; maintain current knowledge of programs, systems, policies, and procedures • Adhere to confidentiality, privacy, and safety standards • Remain stationary for extended periods and occasionally move items weighing up to 25 pounds • Perform other duties assigned by management

🎯 Requirements

• High school diploma or GED required • 0-6 months of relevant professional experience required, or equivalent combination of education and experience • Must be fluent in English and the specified secondary language • Must be able to speak, read, and translate in Spanish and English fluently • Residency within 100 miles of New York, NY • Strong data entry and telephone skills • Excellent organizational, interpersonal, written, and verbal communication skills • Ability to perform comfortably in a fast-paced work environment • Ability to successfully execute many complex tasks simultaneously • Ability to work as a team member and independently • Previous experience with computers, phone systems, and headsets preferred • Previous experience in customer service preferred • Internet speed of 20mbps or higher • Wi-Fi or Category 5 or 6 ethernet patch cable connection to the home router • Must currently and permanently reside in the Continental US

🏖️ Benefits

• Annual bonuses based on performance • Medical, Dental, Vision, Prescription, and partially funded HSA plans • Life insurance benefits • Discounts on Auto, Home, Renter's, and Pet insurance • 401K Retirement Savings plan and Company Matching • PTO, Holidays, and sick leave • Short and Long Term Disability coverage • Employee Assistance Program (EAP) resources for physical, emotional, and financial wellness • Recognition platform • Tuition reimbursement • Employee perks and discounts • Maximus Wellness Program and Resources • Professional development opportunities, including training programs, workshops, and conferences