Chief Operating Officer – Operations

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October 30

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Maximus

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Healthcare Insurance • Wellness • Pharmaceuticals

Maximus is a company focused on enhancing men's health, particularly through innovative hormone therapies such as testosterone replacement therapy (TRT). They offer a wide range of treatments and products designed to increase testosterone levels, improve performance, and support weight loss and hair regrowth. Utilizing a network of licensed physicians, Maximus provides technology-driven healthcare solutions, including at-home lab tests and prescription protocols, all aimed at optimizing men's wellness. Their services emphasize convenience and accessibility through online consultations and advanced treatment options.

11 - 50 employees

⚕️ Healthcare Insurance

🧘 Wellness

💊 Pharmaceuticals

💰 $10M Series A on 2022-08

📋 Description

• Oversee the end-to-end supply chain — from pharmacy sourcing and compounding partnerships to logistics and fulfillment. • Manage relationships with compounding pharmacies, manufacturers, and labs. • Drive cost efficiency and operational reliability while ensuring compliance with pharmacy and state board regulations. • Lead clinical operations in partnership with the Medical Director and Head of Clinical Operations. • Oversee provider scheduling, documentation standards, utilization, and quality metrics. • Ensure MSO/PC workflows are compliant and tightly integrated with operational systems. • Build scalable processes that maintain patient safety and clinical excellence. • Manage the customer support organization and external BPO partners. • Improve CSAT/NPS, time-to-resolution, and renewal rates through data and automation. • Implement QA, training, and escalation protocols to enhance service consistency. • Translate patient feedback into actionable insights for product and operations. • Partner with the CEO and Head of Finance on operating metrics, forecasting, and quarterly planning. • Support board and investor communications with clear, data-driven reporting. • Collaborate with Product, Marketing, and Engineering to align execution against growth targets. • Lead company-wide initiatives that improve efficiency, margin, and customer experience. • Partner with the Head of Finance or People Lead on headcount planning, recruiting, and performance management. • Coordinate with external counsel on regulatory compliance across pharmacy, telehealth, and corporate entities. • Reinforce a culture grounded in Merit, Excellence, and Intelligence (MEI).

🎯 Requirements

• 10+ years of experience in operations, finance, or general management, with recent experience in a high-growth, venture-backed digital health, telehealth, or consumer wellness company. • Proven track record building and scaling multi-function operational teams (supply chain, CX, or clinical). • Demonstrated leadership of cross-functional teams of 30+ employees, including at least 5 direct functional leads across key verticals (Ops, CS, Finance, People, Clinical). • Strong command of financial and operational metrics; comfort with P&L ownership. • Exceptional communication and stakeholder-management skills. • Experience owning end-to-end operations in a regulated industry (healthcare, pharmacy, diagnostics etc.) with complex compliance frameworks. • Experience managing multi-state or multi-site operations (e.g., fulfillment centers, clinics, pharmacies, or distributed virtual care teams). • Proven track record of scaling operations from $10M → $50M+ ARR or comparable P&L growth. • Familiarity with PC/MSO structures, licensure, HIPAA, and FDA/state board compliance. • Bonus: Experience with pharmacy acquisition or compounding operations (USP 797/800, 503A/503B). • Strong analytical orientation; builds decisions around data, not anecdotes. • Capable of translating strategy into measurable KPIs, tracking progress through a weekly/monthly cadence.

🏖️ Benefits

• Full Suite: Medical, Dental, Vision, Life Insurance • Flexible vacation/time-off policies • Liquidity of options whenever available • Extended options exercise window for loyal employees (3 months for every year of service; e.g. 1 year for 4+ year employees)