Head of Implementation

🕒 September 11

🌽 Illinois, New York, +1 more states – Remote

🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

👻 Ghost score 12%

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maxRTE

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛡️ Insurance

💼 Consulting

📦 Logistics

Insurance • Consulting • Logistics

maxRTE is a company that offers solutions for healthcare organizations to recover uncompensated care and optimize their revenue cycle. Their services include Insurance Discovery, Real Time Eligibility, and Prior Authorizations. They provide health insurance verification at the point-of-registration, helping locate unknown medical coverage and benefits for a significant portion of self-pay patients. Their proprietary technology is designed to avoid denials, reduce payment delays, and ensure healthcare providers are reimbursed promptly. With features that support verification of multiple payers and extensive data privacy and security standards, maxRTE caters to value-driven healthcare organizations.

📋 Description

• Own the client onboarding lifecycle for new and expansion clients • Set up, configure, and maintain client instances within the maxRTE platform • Apply custom rules, filters, and coverage mappings • Guide and validate file transmission and data exchange, including SFTP, batch processing, real-time integrations, and API connection workflows • Lead end-to-end testing, placement file runs, return report analyses, and user acceptance testing (UAT) • Lead implementation discussions with RCM executives, health system operations leaders, and IT stakeholders • Translate complex clinical and billing requirements into software configurations • Refine implementation frameworks and establish technical onboarding best practices • Collaborate with Sales, Product, Engineering, and Client Success • Build, manage, and coach a team of implementation and support professionals

🎯 Requirements

• 8+ years of hands-on experience leading complex, highly technical software onboardings and implementations in a client-facing role • Experience managing implementation specialists • Strong technical aptitude with deep experience in data transmission methods and system integrations • Comfort navigating complex technical configurations and troubleshooting data pipelines • Ability to navigate ambiguity and undefined processes • Ability to take full accountability for technical execution and project management without dedicated project management or technical support • Exceptional skill in auditing client placement files, return data, and platform configurations • Ability to clearly convey complex technical concepts to technical and non-technical stakeholders • Focus on 30–90 day implementation timelines and positive ROI within 30 days of contract execution • Healthcare Revenue Cycle Management (RCM) background preferred but not required • Success managing large-scale implementations within complex healthcare environments or EHR platforms such as Epic or Cerner preferred but not required

🏖️ Benefits

• Performance bonus • Medical coverage • Dental coverage • Vision coverage • 401(k) matching • Unlimited PTO • Bi-annual in-person offsites • Remote work flexibility • Collaborative environment • Continuous learning