Client Experience – Project Coordinator

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November 19

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Maxwell Capital Realty

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Real Estate • B2C • Marketplace

Maxwell Capital Realty is a team of dedicated real estate professionals based in Southern Alberta, specializing in helping clients buy, sell, and manage residential properties. They offer a user-friendly home search platform, comprehensive resources for buyers and sellers, and a commitment to exceptional service in achieving real estate goals. Their extensive listings cover a wide range of price points and communities, making it easy for clients to find their dream home or investment property.

51 - 200 employees

Founded 1999

🏠 Real Estate

👥 B2C

🏪 Marketplace

📋 Description

• Answer incoming calls and respond to customer’s emails • Manage and resolve customer complaints • Identify and take ownership of issues, escalate to supervisors as necessary • Provide product and service information to customers • Research required information using available systems and tools • Process orders, forms, and applications • Route calls to appropriate resources when necessary • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Reconcile client accounts based upon research findings including problems related to rate issues, unbilled features, and existing contract terms • Resolve billing inquiry requests using MetTel systems to identify and correct errors • Process customer account credits through the documentation and approval process • Act as a billing resource to the customer support teams to provide coaching, education, and training • Act as a liaison between account management teams and the customer • Assist in preparing variance analysis and performance reports • Other duties as assigned

🎯 Requirements

• High proficiency in Microsoft Excel • Good analytical skills and ability to pay attention to details • Excellent communication skills both verbal and written in English • Any previous experience in Telecommunication industry would be a plus but not required • Commitment to provide World Class client experiences