Senior Renewals Account Manager

November 21

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Maze

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SaaS • Productivity • Enterprise

Maze is a user research platform that accelerates the process of gathering and analyzing user insights. It enables companies to efficiently conduct studies, recruit participants, and make data-driven decisions quickly, all within a single platform. Maze offers features like prototype testing, usability studies, and automated reporting, making research faster and more accessible across various stages of development. It caters to a wide range of industries, including financial services, insurance, tech, and software. The platform emphasizes data security and GDPR compliance, offering enterprise-grade features like secure data transmission, access control, and private workspaces. Maze aims to democratize research, allowing teams to collect feedback and insights at the speed of product development, enhancing user experiences through informed decisions.

51 - 200 employees

Founded 2018

☁️ SaaS

⚡ Productivity

🏢 Enterprise

📋 Description

• Own the full renewal lifecycle: outreach → discovery → negotiation → quoting → signature. • Manage ~50+ renewals per quarter with accuracy and clear communication. • Maintain reliable forecasting for the current and next quarter. • Ensure alignment with pricing guardrails, discounting policies, and approval workflows. • Demonstrate high attention to detail in pricing, quoting, and commercial documentation. • Serve as the primary point of contact for renewal and commercial discussions. • Conduct proactive outreach 90–180 days before renewal. • Manage objections, negotiate terms, and ensure a smooth, professional renewal experience. • Directly own commercial conversations for your renewal base, partnering with AEs and CSMs when needed for additional customer context or risk insights. • Partner with AEs on qualifying expansion opportunities and structuring multi-year or multi-product deals. • Partner with Marketing on targeted communications and renewal readiness campaigns. • Surface trends—risk indicators, expansion themes, segment insights—to GTM leaders. • Identify low-effort add-ons, term extensions, and expansion signals. • Maintain impeccable Salesforce hygiene; leverage dashboards to manage pipeline, prioritization, and risk. • Contribute to scalable renewal workflows, templates, and playbooks.

🎯 Requirements

• 3+ years in SaaS renewals or post-sale roles with ownership of gross retention (GR) and net dollar retention (NDR) outcomes • Strong commercial instincts and hands-on negotiation experience • Excellent written and verbal communication skills • Experience managing a high-volume renewal pipeline with accuracy and consistency • Strong cross-functional instincts across Sales, CS, Marketing, Finance, and Deal Desk • A data-driven mindset with the ability to forecast and identify patterns • Curiosity about customer behavior and the initiative to act on insights • Comfort operating with autonomy in a remote-first environment

🏖️ Benefits

• Health insurance with international coverage, vision, and dental: 100% of the team member premium paid • Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources • Life and Disability Insurance, 100% of the team member premium paid • Flexible time off • Meaningful equity • Company retreats, fully paid for by Maze • New MacBook (laptop), paid for by Maze • Paid Family leave: 16 weeks for birth or adoptive parents • $500/month to be used for dependent health insurance coverage • $1,500 remote work setup fund to ensure you can set up a productive work space • Flexible work schedule where you manage your own working hours • Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more • Virtual social engagements randomly throughout the year • SWAG, we have some really cool swag • Open, transparent culture that includes virtual: coffee chats, bi-weekly all-hands meetings, and more