D365 CE Functional Solution Architect – Managed Services

🕒 September 8

🇺🇸 United States – Remote

💵 $120k - $170k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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MCA Connect

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Private Equity Round on 2020-07

Healthcare • Logistics • Consulting

MCA Connect is a leader in IT services and consulting, specializing in Microsoft Cloud industry solutions aimed at unlocking innovation and providing actionable business insights for manufacturers. With over 20 years of industry expertise, the company focuses on helping manufacturers navigate unique challenges through strategic solutions and innovation. MCA Connect offers services in manufacturing strategy, connected applications, platform management, and manufacturing intelligence, leveraging tools such as Microsoft Dynamics 365 and Azure to support clients in their digital transformation journeys.

📋 Description

• Troubleshoot and resolve complex, cross-functional issues with the Dynamics 365 CE application • Lead resolution efforts and guide the functional team toward high-quality outcomes • Own solution scope across all process areas and serve as the primary solution authority on Managed Services engagements • Provide day-to-day issue resolution and escalation support • Facilitate Dynamics 365 version updates, post-go-live stabilization and hypercare engagements, system assessments and health checks, phased module deployments, system optimization, and higher-level troubleshooting • Provide architectural oversight and solution governance on staff augmentation-style engagements • Monitor and triage complex or escalated support cases through resolution • Oversee Microsoft support escalations and ensure documentation, follow-through, and resolution • Lead system assessments, health checks, stabilization engagements, and iterative module deployments • Serve as a trusted advisor to client leadership and communicate decisions, risks, and trade-offs • Lead functional requirements, solution designs, gap analysis, configuration, testing, cutover, and ALM planning • Specify requirements for custom code, integrations, and reports; test completed solutions • Support user documentation, end-user and administrator training, data migration, CRP/UAT testing, issue resolution, and acceptance planning • Mentor consultants and senior consultants and support knowledge transfer • Create scoping documentation, status reports, and delivery tracking • Coordinate integrations, ISV decisions, Microsoft version updates, and FastTrack activities • Develop knowledge-base articles, whitepapers, proactive services, and training or marketing content • Represent MCA Connect at promotional and educational events

🎯 Requirements

• Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models • Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and related Power Platform capabilities • Ability to facilitate senior stakeholder conversations, handle ambiguity, challenge requirements constructively, and produce executive-ready deliverables • Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization • Experience producing executive-ready deliverables such as capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs • Recommended certifications: MB-280 or successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE credentials • Change management certification is preferred • Experience with D365 ERP Processes and Dual Write is a plus • Willingness to travel up to 30%

🏖️ Benefits

• Additional supplemental compensation (bonus) up to $30,000 annually • Work/Life Balance with Unlimited Paid Time Off (UPTO) • 401k Plan with Company Matching Contribution • Monthly Stipend for Home Office Expenses • Subsidized Medical, Dental and Vision Coverage • Health Savings and Flexible Spending Accounts • Company Paid Life and Disability Insurance • Training, Certification and Continuing Education Support • Opportunities for personal and professional growth