Support Technician

Job not on LinkedIn

🕒 August 5

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MCCi

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏛️ Government

Consulting • Logistics • Government

MCCi is a GovTech company that provides enterprise content management, process automation, and digital services for public sector organizations. Their offerings include Laserfiche ECM implementations, records request platforms, permitting and licensing systems, government websites, intelligent document processing, RPA, electronic signatures, system integrations, managed cloud and professional services. MCCi focuses on reducing manual work and improving efficiency for local and state governments, law enforcement, and education agencies.

📋 Description

• Work closely with product end users and provide the highest level of support and customer service • Provide basic technical support to clients via email, phone, or other virtual methods • Maintain a basic understanding of the organization’s products and services • Respond quickly and effectively to help desk requests • Support multiple products and troubleshoot hardware • Assist with platform and server upgrades • Assist with network issues related to the company’s software

🎯 Requirements

• High School Diploma • 1 year of customer service or call center experience • Microsoft knowledge (Office, Workstation, Server SQL) • College level courses or vocational training, Computer Science knowledge preferred • Electronic Content Management experience, preferred • Desktop Support experience, preferred • General knowledge of Windows Operating systems • Strong time management skills and ability to multi-task • Strong customer service and problem-solving skills • Ability to support clients in a remote capacity • Excellent communication skills • Ability to learn and support technical systems and applications • Organization skills and detail oriented

🏖️ Benefits

• Remote teammates and virtual work environment • Inclusive and diverse workplace • Approachable management and leadership • Trust-based culture with flexible rules • Comfortable dress code • Team collaboration and relationship-building • Recognition for strong performance • Equal opportunity employer