Customer Service Agent

🕒 August 21

🇨🇦 Canada – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 9%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MCI

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

MCI is an American multinational conglomerate holding company headquartered in Miami Beach, FL, providing a wide range of tech-enabled business process outsourcing (BPO) solutions. The company specializes in customer experience (CX) services, including call center operations, both inbound and outbound services, digital engagement, and technology solutions. With a focus on reducing operating costs and improving performance for its clients across various industries, MCI has earned a reputation as one of the fastest-growing call center companies in the USA, serving globally with a strong commitment to excellence and innovation.

📋 Description

• Respond to customer inquiries via phone, email, or chat • Provide accurate information about products, services, and policies • Resolve customer complaints and escalate issues when necessary • Maintain detailed records of customer interactions • Meet performance metrics including response time and customer satisfaction • Provide customer support remotely while working independently

🎯 Requirements

• Must be 18 years or older • High school diploma or equivalent required • Previous customer service or call center experience preferred • Strong communication and interpersonal skills • Ability to work independently in a remote setting • Reliable internet connection and a quiet workspace • Must be authorized to work in the country where the job is based • Must be willing to submit to a Level II background and/or security investigation with a fingerprint • Must be willing to submit to drug screening; does not apply in Canada • Must complete a full application including screening questions and a brief pre-employment test

🏖️ Benefits

• Paid Time Off (PTO) • Paid holidays • Supplemental health coverage through Blue Cross for full-time employees • Life insurance options • Accident and critical illness insurance • Internal promotion and advancement opportunities • Paid training • Team-oriented work environment • Casual dress code